KASANDRA PEREZ
Houston,USA
Summary
Patient advocacy professional equipped for impactful contributions. Skilled in navigating healthcare systems, resolving patient concerns, and ensuring optimal care coordination. Highly-motivated employee with desire to take on new challenges. Strong collaborator, adept at adapting to evolving needs and driving team success. Proficient in communication, conflict resolution, and empathy, bringing reliability and results to every situation.
Overview
11
11
years of professional experience
Work History
Patient Advocate
Firstsource Solutions
05.2023 - 10.2024
- Customer Service
- Microsoft Excel
- Microsoft Word
- 60 WPM
- Data Entry
- 60+ Outbound Calls/ Per Day
- Educated patients on available resources and community programs, increasing their access to needed services.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
Front Desk Agent
Fairfield Inn & Suites by Marriott
07.2022 - 06.2023
- Guest Services
- FOSSE Trained
- Sales knowledge
- Hotel Transfer
- Balance House
- Issue Refund per case bases
- Breakfast Attendant
Billing Specialist
Polaris Industries
08.2019 - 03.2020
- EOB Specialist
- Appointment Scheduler
- Billing Insurance
- Verifying Insurance
- Data Entry
- Microsoft Word
Customer Service Representative
Time Saver Auto Repair
02.2014 - 06.2017
- Customer Service
- Microsoft Word
- QuickBooks
- Data Entry
Education
High school diploma -
North Shore Senior High School
Houston, TXSkills
- Customer Service
- Guest Services
- Bilingual
- QuickBooks
- Multitask
- 60 WPM
- Presentational skills
- Microsoft Word
- Microsoft Excel
- Quick learner
- Billing Insurance
- Insurance Verification
- Proactive Problem Solving
- Resource Utilization
- Organized nature
- Relationship Building
References
References available upon request.
Timeline
Patient Advocate
Firstsource Solutions
05.2023 - 10.2024
Front Desk Agent
Fairfield Inn & Suites by Marriott
07.2022 - 06.2023
Billing Specialist
Polaris Industries
08.2019 - 03.2020
Customer Service Representative
Time Saver Auto Repair
02.2014 - 06.2017
High school diploma -
North Shore Senior High School
Similar Profiles
Christina PollardChristina Pollard
Revenue Cycle Billing Specialist at Firstsource SolutionsRevenue Cycle Billing Specialist at Firstsource Solutions
Shruthi ChallaShruthi Challa
Product Operations Associate (Scrum Master) at Firstsource SolutionsProduct Operations Associate (Scrum Master) at Firstsource Solutions
Amanda WhitsonAmanda Whitson
Operations Supervisor at Firstsource SolutionsOperations Supervisor at Firstsource Solutions