Kasandra Porras
Miramar,FL
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Farrey’s Lighting & Bath. Skilled in bilingual communication and multi-line telephone operation, adept at managing high-stress situations with professionalism. Achieved significant improvements in efficiency and client service, leveraging strong organization and time management abilities.
Overview
5
5
years of professional experience
Work History
Receptionist
Farrey’s Lighting & Bath
12.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Appointment Coordinator
Sunlogistics
02.2021 - 09.2023
- Directed telephone calls to appropriate parties.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
- Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
- Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
- Collaborated with team members to improve overall productivity and communication within the office.
- Streamlined appointment cancellations and rescheduling, minimizing disruptions to daily operations.
Customer Service Representative
Transtar
08.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Personal Tutor
Karys
08.2019 - 06.2020
- Monitored student progress regularly, adjusting lesson plans as needed for optimal results.
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Generated reports and provided feedback to students, supporting personal learning and development.
Education
High School Diploma - Applied Behavior Analysis
Barbara Goleman Senior High School
Miami Lakes, FLSkills
- Organization skills
- Time Management
- Telephone skills
- Bilingual Spanish & English
- Data Entry
- Scheduling appointments
- File Management
- Multi-line telephone operation
Timeline
Receptionist
Farrey’s Lighting & Bath
12.2023 - Current
Appointment Coordinator
Sunlogistics
02.2021 - 09.2023
Customer Service Representative
Transtar
08.2020 - 01.2021
Personal Tutor
Karys
08.2019 - 06.2020
High School Diploma - Applied Behavior Analysis
Barbara Goleman Senior High School
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