KASANDRA RAMOS
Pleasantville,NJ
Summary
Highly organized and efficient bilingual administrative assistant with over 10 years of experience in medical office settings. Exceptional communication skills and a proven ability to multitask effectively in fast-paced environments. Committed to delivering outstanding support and enhancing operational efficiency through strong attention to detail and proactive problem-solving. Adept at fostering positive relationships with patients and staff, contributing to a collaborative and productive workplace.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Rothman Institute
Egg Harbor, NJ
12.2020 - Current
- Coordinated communication between patients and medical staff to enhance service quality.
- Trained new reception staff on office procedures and software systems for optimal performance.
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Managed patient scheduling and appointment coordination to optimize workflow efficiency.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Processed patient registrations and insurance verifications accurately and efficiently.
- Maintained electronic health records, ensuring compliance with confidentiality regulations.
- Trained new reception staff on office protocols and software systems for improved performance.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Administrative Assistant
Spine One Chiropractic
01.2015 - 01.2021
- Assisted the doctor in patient care by taking notes and medical histories and preparing patients for examination.
- Assisted in billing processes, ensuring timely insurance claims submission.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone calls, mail, and billing for the office.
- Maintained patient files and ensured that all documents were up-to-date.
- Utilized computer systems to manage patient information and scheduling.
- Managed scheduling and appointment coordination for efficient patient flow.
- Maintained accurate patient records using electronic health record systems.
Sales Associate
Marshalls
01.2013 - 01.2017
- Provided exceptional customer service to ensure customer satisfaction.
- Operated cash registers and handled financial transactions.
- Managed inventory and restocked shelves.
- Maintained a positive attitude and professional demeanor in a fast-paced environment.
Education
Medical Assistant -
Star Career Academy
Egg Harbor, NJ01.2014
High School -
Oakcrest High School
Mays Landing, NJ01.2012
Skills
- Experienced in medical terminology usage
- Electronic health records (EHR)
- Patient scheduling and appointment management
- Insurance verification and billing
- Patient care coordination
- HIPAA regulations and compliance
- Strong communication and interpersonal skills
- Multitasking and time management
- Attention to detail and accuracy
- Computer proficiency, including Microsoft Office and data entry
- Front desk receptionist experience
- Organizational skills
- Administrative support
- Customer service and patient satisfaction
- Problem-solving and critical thinking
- Teamwork and collaboration
- Adaptability and flexibility
- Mac Proficient
LANGUAGES
English
Spanish
Timeline
Front Desk Receptionist
Rothman Institute
12.2020 - Current
Administrative Assistant
Spine One Chiropractic
01.2015 - 01.2021
Sales Associate
Marshalls
01.2013 - 01.2017
Medical Assistant -
Star Career Academy
High School -
Oakcrest High School