Kasandra Rollins
Houston,TX
Summary
Dynamic leader with a proven track record at G2 Secured Staff, excelling in team supervision and client service. Leveraged mentoring and problem-solving skills to enhance team performance and improve quality. Demonstrated exceptional attention to detail and coaching abilities, achieving significant improvements in employee evaluation and satisfaction. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
Work History
Team Leader
G2 Secured Staff
03.2022 - 08.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behavior and standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment to build team of top performers.
Warehouse Worker
Houston ISD
10.2013 - 03.2022
- Consistently lifted materials weighing as much as 30 pounds.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Completed cycle counts and monthly inventory.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Loaded, unloaded, and moved material to and from storage and production are
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 30pounds.
- Consistently lifted materials weighing as much as 30pounds.
Caregiver, Special Needs
DDMS
08.2018 - 09.2021
- Prepared meals and snacks and fed clients.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Offered support to assist with supervising special needs individuals in home.
- Maintained disposition and personality to work harmoniously with wide variety of people and families.
- Provided compassionate and patient-focused care to cultivate well-being.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Liaised with key accounts to deliver targeted administrative household support.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Kept clients engaged in social networks and communities for personal health and growth.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted with daily living activities, running errands, and household chores.
- Scheduled daily and weekly care hours for client caseload.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded status and duties completed in logbooks for management.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored clients' overall health and well-being and noted significant changes.
Sales Associate/Cashier
Walmart
10.2013 - 08.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Education
No Degree - Business
Ivy Tech Community College of Indiana
Gary, IN01.1993
High School Diploma -
Theodore Roosevelt High School
Gary, IN06.1992
Skills
- Overtime Management
- Mentoring
- Client Service
- Team Supervision
- Employee Evaluation
- Quality Improvement
- Work Planning
- Documentation And Reporting
- Complaint resolution
- Leading Team Meetings
- Staff Training
- Safety
- Attention to Detail
- Giving Constructive Feedback
- People Management
- Team motivation
- Problem-Solving
- Flexible Schedule
- Teamwork and Collaboration
- Coaching
- Shift Scheduling
- Cash Handling
Timeline
Team Leader
G2 Secured Staff
03.2022 - 08.2024
Caregiver, Special Needs
DDMS
08.2018 - 09.2021
Warehouse Worker
Houston ISD
10.2013 - 03.2022
Sales Associate/Cashier
Walmart
10.2013 - 08.2018
No Degree - Business
Ivy Tech Community College of Indiana
High School Diploma -
Theodore Roosevelt High School
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