Summary
Overview
Work History
Education
Skills
Languages
Timeline
Waitress
Kasandra Satrapa

Kasandra Satrapa

Roseville,CA

Summary

Proven track record of enhancing customer satisfaction and team efficiency, notably at Uber Technologies Inc. Skilled in navigation and safety protocols, alongside a positive attitude and exceptional teamwork abilities. Achieved zero accidents and increased delivery efficiency, demonstrating a commitment to excellence and a knack for fostering trust-based relationships. These skills and ability to remain determined had been acquired from time spent at Grass Valley Air Attack base from where I earned a Private Pilot’s License (making me the youngest licensed female aviator at the time, and earning some fifteen minutes of fame in my high school the day after I passed my check ride, landing me on the front page of The Union newspaper) to establishing stellar client relationships during years working in retail. I would have to say, however, that I gained the most effective customer service skills while working for Nordstrom and at the Bavaria Resort and Spa in Southern California.

Overview

27
27
years of professional experience

Work History

Delivery Driver

Uber Technologies Inc.
10.2020 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.

Piano Teacher/Vocal Coach

Self Employed Web
04.1998 - Current
  • Boosted student confidence in their abilities through consistent positive reinforcement and encouragement.
  • Introduced students to appropriate hand positioning, finger transitions and pedal use.
  • Communicated with parents regarding upcoming events and student progress.
  • Developed lesson plans, selected course materials and prepared assignments.
  • Provided constructive feedback on technique, expression, posture, rhythm-reading skills during weekly private lessons.

Yoga Instructor

Body Yoga and HYC
06.2016 - 06.2021
  • Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Offered one-on-one or small-group instruction for students needing additional attention and support.

Tutor

Sacramento State University
02.2015 - 05.2015
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Sales Representative

Nordstroms Department Store
09.2003 - 05.2005
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.

Salesperson

The Fur Traders
02.1999 - 08.2003
  • Enhanced potential for future sales opportunities.
  • Developed relationships with clients for increased loyalty and repeat business.

* Boosted sales by consistently engaging with customers and addressing their needs effectively.


* Created and built effective product displays, including award winning windows during Nevada City’s Annual Teddy Bear Convention, and various motorcycle related events such as the Christmas Toy Drives


* Demonstrated flexibility with returning to work for the fine retail shop upon returning/visiting from college for extended periods of time, prior to simply moving onward and upward to a higher paying retail sales position which included personal shopping for Nordstrom, primarily working in Women’s Shoes

Daycare Assistant Teacher

Country Kids Child Care
03.2002 - 12.2002
  • Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
  • Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
  • Arrived at assigned areas on time, prepared, and ready to work.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Kept notes of behavior issues, food served, and medications administered to children.

Restaurant Team Member

Bubba’s Bagels
03.2001 - 05.2001
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Sales Representative

Bacara Resort & Spa
11.1999 - 06.2000
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Fostered collaborative environment, sharing best practices among sales team.

Restaurant Team Member

In And Out Burgers
09.1999 - 11.1999
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.

Retail Salesperson

The Jean Store
02.1999 - 06.1999
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Enhanced store appearance by maintaining attractive merchandise displays and ensuring a clean, welcoming environment for customers.

Greeted customers and helped with product questions, selections, and purchases.

  • Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
  • Responsibilities included opening and closing the shop, as well as balancing the register each evening that I closed

Education

Bachelor Of Arts - Deaf Studies

CSUS
Sacramento, CA
05.2016

Teaching Certificate - Hot Yoga, 26 + 2

True You Hot Yoga RYS 200 Hour
Stockton, CA
05.2016

Obtained Private Pilot’s License - Aviation

Grass Valley Air Attack
Grass Valley, CA
05.1998

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration

Languages

American Sign Language
Professional Working

Timeline

Delivery Driver

Uber Technologies Inc.
10.2020 - Current

Yoga Instructor

Body Yoga and HYC
06.2016 - 06.2021

Tutor

Sacramento State University
02.2015 - 05.2015

Sales Representative

Nordstroms Department Store
09.2003 - 05.2005

Daycare Assistant Teacher

Country Kids Child Care
03.2002 - 12.2002

Restaurant Team Member

Bubba’s Bagels
03.2001 - 05.2001

Sales Representative

Bacara Resort & Spa
11.1999 - 06.2000

Restaurant Team Member

In And Out Burgers
09.1999 - 11.1999

Salesperson

The Fur Traders
02.1999 - 08.2003

Retail Salesperson

The Jean Store
02.1999 - 06.1999

Piano Teacher/Vocal Coach

Self Employed Web
04.1998 - Current

Bachelor Of Arts - Deaf Studies

CSUS

Teaching Certificate - Hot Yoga, 26 + 2

True You Hot Yoga RYS 200 Hour

Obtained Private Pilot’s License - Aviation

Grass Valley Air Attack
Kasandra Satrapa