Kasandria Brady
Lauderhill,Florida
Summary
Skilled Pharmacy Assistant brings one years of experience in Shop Rite pharmacy environments. Dedicated to maintaining smooth operations and helping customers with individual medication needs. Highly responsible in dealing with controlled substances and kind with customers of backgrounds.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring three years of relevant work experience to your team.
Overview
22
22
years of professional experience
Work History
Pharmacy Assistant
SuperMarket
05.2019 - 04.2019
- Assist Pharmacist with medication refill
- Remove expired medication from pharmacy shelf
- Process payments through check, credit card and bank card for patients who are picking up their medication
- Put away medications that are just processed by pharmacist
- Research in the computer regarding patient prescription status
- Place medication back on the shelf
- Make follow up calls with patients regarding their medication
- Shredded documents no longer needed, due to HIPPA law
- Assist patient with filling out forms for vaccines
- Clean and maintain order in the Pharmacy
- Process refund on medication patient does not want
- Stock bottles and caps for medication
- Put away medication for filing.
Data Processing Specialist
Fairleigh Dickinson University
10.2017 - 11.2017
- Enter student information regarding their updated vaccine
- Data entry
- Filing and scanning of documents
- Added the date the vaccines were completed
- Notify Nurse Staff of missing vaccine information for students
- Place charts in alphabetical order.
Data Analyst
Call Center Services International
11.2010 - 07.2017
- Process Cigna Medicare prescription drug enrollment for Medicare beneficiaries
- Answering high volume of call regarding Medicines
- Assist Pharmacist with processing prescription claims that are not going through their computer system
- Research medication coverage based on member's prescription drug plan
- Educate members about their prescription drug plan and go over monthly premium charges and medication copayments
- Answer customer questions and concerns via phone, email and fax
- Resolve conflicts regarding physician approval and exception request of a member's medication
- Coordinate benefits between member's medical coverage and prescription drug coverage
- Resubmit return prescription drug coverage application from Medicare
- Submitting document on behalf of member's attesting their loss of coverage to Medicare
- Process address per HIPPA law and contacting members with discrepancy in their address
- Research members who are incarcerated and process disenrollment and retro disenrollment per Medicare guidelines
- Submit interdepartmental emails to the Compliance Manager regarding a privacy breach incident
- Answer emails sent by manager and supervisors regarding accounts that had errors and need correcting
- Contacting pharmacies to obtain the correct address and phone numbers for our members.
Medical Specialist
06.2008 - 10.2010
Customer Service Specialist
Precision Response Corp
04.2005 - 06.2008
- Answer customer questions and concerns via phone, email and fax
- Process 20-25 credit cards and checks payments per day
- Resolve escalated calls and discrepancies regarding the US Airways Club membership
- Help employees at US Airways Airport Club with computer errors and verify memberships with other Airlines
- Reissue refunds regarding over payment of membership
- Add frequent flyer miles for an Upgraded seat on US Airways Aircraft.
Customer Service Specialist
T-Mobile
11.2000 - 11.2004
- Replace defective wireless phones and place an order for a replacement phone
- Recommend effective phone plans and features which provide members with customer satisfaction
- Activate prepaid wireless account and restore disconnected accounts
- Troubleshoot and unlock wireless phones that are locked due to an incorrect password was entered
- Helped members who are canceling their wireless account.
Lead Customer Service Representative
Ramada Plaza Doha
05.2000 - 11.2000
- Recommend solutions on how to arrange a customer vacation package
- Assist with discrepancies regarding hotel stay and car rental
- Sell vacation packages
- Trained new employees how to answer customers' questions and concerns
- Provide positive feedback regarding members phone interactions
- Take over escalated calls about customer satisfaction
- Transfer calls from the front desk to different departments within the company
- Notate important messages for upper department management
- Assist with UPS and FedEx delivery and shipping of company packages.
Collections Representative
Precision Response Corp
07.1997 - 05.2000
- Conduct customer satisfaction surveys regarding their cable service
- Enter numerical data entry on scale of 1-10 based on customer response
- Note members' concerns or improvements that should be made to future cable installations
- Provide payment arrangements for cable accounts over 90 days past due
- Place outbound calls pertaining to collecting payment on delinquent and closed accounts
- Assist credit card companies with charge back revolutions.
Education
Medical Assistant Diploma - Medical
Florida Career College
Lauderdale Lakes, FL06.2021
Skills
- Benefits administration
- Cabling
- Charts
- Credit
- Customer satisfaction
- Customer service
- Data entry
- Delivery
- Fax
- Supply Restocking
- Secure Storage of Medications
- Verifying Orders
Timeline
Pharmacy Assistant
SuperMarket
05.2019 - 04.2019
Data Processing Specialist
Fairleigh Dickinson University
10.2017 - 11.2017
Data Analyst
Call Center Services International
11.2010 - 07.2017
Medical Specialist
06.2008 - 10.2010
Customer Service Specialist
Precision Response Corp
04.2005 - 06.2008
Customer Service Specialist
T-Mobile
11.2000 - 11.2004
Lead Customer Service Representative
Ramada Plaza Doha
05.2000 - 11.2000
Collections Representative
Precision Response Corp
07.1997 - 05.2000
Medical Assistant Diploma - Medical
Florida Career College
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