Summary
Overview
Work History
Education
Skills
Spending time with my twelve-year-old daughter and our pets. Hiking, music, and reading.
Timeline
Generic

KASAUNDRA L. LEVESQUE

Topsham,ME

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

OFFICE MANAGER

ARCADIA NEW ENGLAND HOME CARE
05.2022 - 09.2023
  • Hire Personal Support Specialists and Homemakers to care for elderly and young adults with disabilities in the comfort of their home
  • Make sure staff is at work and on time.
  • Visit clients at their homes to make sure staff is doing a good job.
  • Advertising
  • Audits
  • Close payroll
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Delivered performance reviews, recommending additional training or advancements.

CUSTOMER SERVICE AGENT

UNUM INSURANCE
01.2019 - 01.2021
  • Support UNUM employees while they are out of work.
  • Create new files for disability and family medical leave applications
  • Resolve service issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Adapted to new applications and maintained knowledge of current technologies.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Medical Secretary

MEDICAL SECRETARY | MID COAST WOMEN'S HEALTH CARE
01.2018 - 01.2019
  • Welcomed and checked in patients visiting the office.
  • Answer calls and schedule appointments.
  • Authenticate patient information for office visits and procedure approval.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Supported office staff and operational requirements with administrative tasks.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Enhanced office productivity by handling high volume of callers per day.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

MEDICAL SECRETARY

ST. MARY'S CENTER FOR ORTHOPEDICS
01.2016 - 01.2018
  • Greeting and checking-in patients to see the physician.
  • Scheduling appointments for referrals.
  • Reconciling encounter forms.
  • Registering patients for x-rays and lab orders .
  • Checking insurance approval
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.

ASSISTANT MANAGER

Fielder's Choice Ice Cream
01.2013 - 01.2016
  • Greeting and serving customers.
  • Creating employee work schedules.
  • Supplies management
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.

Education

Associate degree - Liberal Arts

University of Maine at Augusta
Augusta, ME
2016

Diploma -

Oak Hill High School
2008

Skills

  • Close attention to detail
  • Ability to meet customer needs by resolving issues with enthusiasm and a friendly/assuring attitude
  • Always displaying a friendly disposition
  • Experience with high call volume
  • Ability to work in a fast-paced environment
  • Efficient typing and time management skills Always punctual
  • Clear communication skills
  • Tasks are completed on time or ahead of schedule
  • Information Protection
  • Report Writing
  • Customer Relations

Spending time with my twelve-year-old daughter and our pets. Hiking, music, and reading.

My daughter and I enjoy exploring new parts of Maine and finding neat hiking trails. We also enjoy spending time with our three cats and one dog. I also enjoy biking, listening to music, gathering with friends and family. Other times I like to stay home and read a good book.

Timeline

OFFICE MANAGER

ARCADIA NEW ENGLAND HOME CARE
05.2022 - 09.2023

CUSTOMER SERVICE AGENT

UNUM INSURANCE
01.2019 - 01.2021

Medical Secretary

MEDICAL SECRETARY | MID COAST WOMEN'S HEALTH CARE
01.2018 - 01.2019

MEDICAL SECRETARY

ST. MARY'S CENTER FOR ORTHOPEDICS
01.2016 - 01.2018

ASSISTANT MANAGER

Fielder's Choice Ice Cream
01.2013 - 01.2016

Associate degree - Liberal Arts

University of Maine at Augusta

Diploma -

Oak Hill High School

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KASAUNDRA L. LEVESQUE