Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Work Preference
Timeline
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Kasaundra Wallen

Anoka,MN

Summary

Resourceful professional employee with a history of meeting company goals utilizing consistent and organized practices. Adept at navigating stressful scenarios and adapting to change, utilizing rapid problem-solving skills and multitasking capabilities to improve organizational reputation.

Overview

5
5
years of professional experience

Work History

Electric Meter Technician

Tribus Services
05.2024 - 01.2025
  • Maintained accurate records of completed jobs, including meter readings and customer interactions.
  • Demonstrated professionalism while addressing customer inquiries and concerns.
  • Conducted regular safety briefings to enhance awareness of electrical equipment handling.
  • Performed detailed inspections on electric meters to identify potential issues early.
  • Trained new meter readers on best practices and safety compliance.
  • Collaborated with colleagues on complex installations to improve team efficiency.
  • Utilized GPS technology to locate customers accurately, minimizing delays.
  • Ensured personal and customer safety by consistently wearing electrical safety gear.

Manager

McDonald's
11.2020 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Customer Service Cashier

Walgreens
12.2021 - 02.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.

Team Member

Burger King
09.2019 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

High School Diploma -

Coon Rapids High School
Coon Rapids, MN
06-2024

Skills

  • Driver's license
  • GPS navigation
  • Customer service and support
  • Problem-solving and decision-making
  • Time management
  • Multitasking and prioritization
  • Active listening
  • Team collaboration and leadership
  • Conflict resolution
  • Verbal and written communication skills
  • Staff training and development
  • Cash handling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Gardening

Languages learning

Technology

Writing

Reading

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteOn-Site

Important To Me

Work-life balancePaid time offPersonal development programsCareer advancement

Timeline

Electric Meter Technician

Tribus Services
05.2024 - 01.2025

Customer Service Cashier

Walgreens
12.2021 - 02.2022

Manager

McDonald's
11.2020 - 06.2024

Team Member

Burger King
09.2019 - 11.2020

High School Diploma -

Coon Rapids High School

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Kasaundra Wallen