Kasee Nicole Brinson
Mascotte,FL
Overview
19
19
years of professional experience
Work History
Insurance Agent
Thompson Insurance Group Of America, Inc.
03.2013 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
FOH Service Manager/Lead Bartender
Graffiti Junktion Clermont
03.2020 - 06.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bartender Shift Manager
Buffalo Wild Wings
11.2014 - 12.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server/Head Bartender
Bahama Breeze Island Grille
03.2012 - 11.2014
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Gators Dockside
05.2006 - 03.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2009
No Degree - Communications
Lake Sumter Community College
Clermont, FLSkills
- Microsoft Office Suite (Word Processor, PowerPoint, Excel, OneNote, Outlook and Publisher)
- Licensed insurance agent
- Customer service
- Professionalism and ethics
- Customer follow-up
- Client relations
- Account management
- New client acquisition
Accomplishments
- 2013 percentage to goal: 114%
- 2014 percentage to goal: 108%
- 2016 percentage to goal: 95%
- 2017 percentage to goal 118%
- 2019 percentage to goal: 101%
- 2020 percentage to goal: 103%
- Special Events Logistics
- Develop and manage numerous events at one time
- Analyze market trends and recommend changes to branding strategies based on analysis and feedback.
- Negotiate packages, proposals and contracts to create a win/win solution.
- Develop PowerPoint presentations for business meetings and new potential clients.
INTERNSHIP
- Chicago Sinfonietta
- Development Department
Section name
- Chicago Bears
- Fan Services/Events
Timeline
FOH Service Manager/Lead Bartender
Graffiti Junktion Clermont
03.2020 - 06.2023
Bartender Shift Manager
Buffalo Wild Wings
11.2014 - 12.2020
Insurance Agent
Thompson Insurance Group Of America, Inc.
03.2013 - Current
Server/Head Bartender
Bahama Breeze Island Grille
03.2012 - 11.2014
Server
Gators Dockside
05.2006 - 03.2012
High School Diploma -
East Ridge High School
No Degree - Communications
Lake Sumter Community College
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