Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Security Supervisor
Securitas Security Services USA
Boston, MA
07.2024 - Current
Upheld strict confidentiality regarding sensitive information and security measures.
Managed scheduling and deployment of security personnel across various shifts.
Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Developed and implemented training procedures for newly hired personnel.
RBT/ABA Therapist
Key Autism Services
Boston, USA
11.2022 - Current
Conducted comprehensive assessments and developed personalized behavior intervention plans utilizing evidence-based techniques like Applied Behavior Analysis (ABA) for children on the autism spectrum
Provided direct therapeutic services focusing on skill acquisition, behavior management, and social communication while closely monitoring progress and adapting interventions as necessary
Demonstrated leadership through mentoring junior therapists and collaborating with multidisciplinary teams to coordinate care
Maintained accurate documentation and ensured compliance with regulatory requirements and organizational standards
Security Supervisor
United Security Inc
Cambridge, USA
09.2021 - Current
As a Security Supervisor, I oversee and coordinate security staff activities to ensure adherence to policies, procedures, and regulations while fostering a culture of accountability, teamwork, and excellence
I conduct regular patrols and inspections to assess security vulnerabilities and implement necessary measures to mitigate risks
Additionally, I develop and implement security protocols and emergency response procedures, conduct training sessions for staff, collaborate with management and external stakeholders to address security concerns, and maintain accurate records of security incidents and personnel activities to ensure regulatory compliance
Patient Transporter
Tufts Medical Center
Boston, USA
01.2021 - 10.2021
As a Patient Transporter, I safely and efficiently transported patients within the medical facility, including examination rooms, operating rooms, and diagnostic areas, while providing exceptional customer service by addressing their needs and concerns
I maintained cleanliness and organization of transport equipment to ensure compliance with infection control protocols and collaborated with nursing staff to prioritize urgent requests
Demonstrating empathy and professionalism, I assisted with lifting and transferring patients as needed, adhering to safety procedures, and maintained accurate documentation of patient transports, communicating effectively with the healthcare team to ensure seamless care delivery
Education
General Studies
Fisher College
Boston, MA
01-2020
diploma -
Charlestown High School
Charlestown, MA
01.2018
Skills
Applied Behavior Analysis (ABA) techniques
Leadership
Mentorship
Interpersonal skills
Communication skills
Behavior intervention plans
Team player
Client-centered care
Organizational skills
Compassion
Patience
Skilled in conflict resolution
Staffing and scheduling
CCTV experience
Product knowledge
Key stakeholder relationship building
Affiliations
video editor for personally and paid social media platforms