Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaseem Robert Johnson

Richmond,VA

Summary

Dynamic IT professional with a proven track record at Leidos, excelling in technical troubleshooting and user access support. Achieved over 90% first-call resolution while enhancing compliance through effective training. Proficient in incident responses and ticket management, Brings a passion for delivering exceptional service and optimizing user experiences.

Overview

5
5
years of professional experience
2
2
Certifications

Work History

Concession Worker

Oak View Group
Richmond, USA
03.2024 - Current
  • Supervised food and beverage personnel, assessed performance, and provided actionable recommendations for improvement.
  • Stocked and organized concession items to maintain product availability and presentation.
  • Conducted inventory of concession items and analyzed pricing to ensure competitive cost structure.

Hardware Support Technician

Peak Systems
Norfolk, USA
09.2023 - 09.2023
  • Configured and deployed employee equipment, including laptops and monitors, ensuring effective cabling installation.
  • Executed computer upgrades for Capital One, facilitating seamless hardware and software transitions for end users.
  • Oversaw product installations aligned with company standards, enhancing system performance and user experience.

IT Service Desk Analyst

Leidos
Norfolk, USA
09.2021 - 08.2022
  • Guided users through comprehensive hardware installations and technical fixes via phone and email.
  • Implemented system-wide software installations and upgrades.
  • Managed Active Directory users and computer accounts, facilitating account creation and password resets to improve user access.
  • Trained end users on IT policies and procedures to enhance compliance and user understanding.
  • Documented and maintained records of support requests, escalations, and actions taken to streamline support processes.
  • Reaching metric goals, holding over 90% first-call resolution.

Education

Bachelor of Interdisciplinary Studies - Information Technology

Virginia Commonwealth University
Richmond, VA
01-2027

Associates Of Applied Science - Cybersecurity

Tidewater Community College
Virginia Beach, VA
01-2023

Cybersecurity Systems Technology I, II -

Advanced Technology Center
Virginia Beach, VA
01-2021

High School Diploma -

Green Run Highschool
Virginia Beach, VA
01-2021

Skills

  • Network diagnostics
  • Technical support
  • IT documentation
  • Network support
  • Server troubleshooting
  • Computer workstation setup
  • Remote support
  • Technical troubleshooting
  • MS office proficiency
  • Customer service expert

Certification

Comptia A+

Timeline

Concession Worker

Oak View Group
03.2024 - Current

Hardware Support Technician

Peak Systems
09.2023 - 09.2023

IT Service Desk Analyst

Leidos
09.2021 - 08.2022

Bachelor of Interdisciplinary Studies - Information Technology

Virginia Commonwealth University

Associates Of Applied Science - Cybersecurity

Tidewater Community College

Cybersecurity Systems Technology I, II -

Advanced Technology Center

High School Diploma -

Green Run Highschool
Kaseem Robert Johnson