Kasemian Orozco
Vista,California
Summary
motivated Medical Assistant with with front and back office experience. Understanding Compassionate for delivering high-quality healthcare and excellent customer service.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Neighborhood Healthcare
Escondido, California
03.2024 - Current
- Provided customer service by answering patient questions and addressing concerns.
- Informed patients about payment options, billing policies, and procedures related to their visit.
- Greeted patients upon arrival and directed them to the appropriate area.
- Assisted with the completion of medical forms.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scanned documents into electronic health record system as needed.
- Inputted patient demographic data into electronic health record system.
- Verified insurance information, collected payments, and scheduled appointments.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Medical Assistant
Scripps Coastal Medical Center
Oceanside, CA
07.2022 - Current
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
Patient Service Representative
Scripps clinic Encinitas
Encinitas, CA
09.2023 - 03.2024
- work with critical Cardiac patients
- Experience with EPIC electronic health record system.
- Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, payment collection, document collection and arrival/check-in functions.
- Responding to customer billing and payment inquires.
- Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; collecting patient payment responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
- Escalating billing inquiries as needed.
- Accurately scheduling patient appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
- Initiating and validating referrals/authorizations.
- Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership in order to resolve concerns.
Hybrid Medical Assistant
Scripps Coastal Medical Center
Vista , CA
12.2022 - 09.2023
- Maintain a clean, organized, and safe environment
- Perform patient care services that support the providers and clinic
- Front Office responsibilities such as registration, scheduling, patient check-ins, collecting co-pays and check-outs
- Clinical support by checking patient vitals, rooming patients, stocking exam rooms, point of care duties, immunizations, covid swabbing, and providing patient education
- Wide variety of acute care patients
- Patient volumes of 25 and up per day (sometimes as high as 50)
Medical Assistant
Vista Community Clinic
Vista , CA
09.2021 - 06.2022
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Completed clinical documentation in accordance with agency guidelines.
- Assisted patients in preparation for examinations, and recording vital signs.
Patient Advocate for Call Center
Strata Skin Sciences
Carlsbad, CA
09.2018 - 03.2020
- Gathered and analyzed patient information to determine special program eligibility.
- Assisted patients in selecting appropriate courses of actions and obtaining needed support.
- Provided knowledgeable and compassionate service in response to patient questions and concerns.
- Scheduling appointments, explaining benefits, patient care, education and knowledge on laser treatment.
Call Center Representative
Great Call
Carlsbad, CA
10.2017 - 07.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Consulted with customers to resolve service and billing issues.
- Audited customer account information to identify issues and develop solutions.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Answered questions and informed customers of current sales and promotions.
Education
Medical Assistant Certificate - Medical Assisting
Cal State San Marcos And Vista Community Clinic
Oceanside, CA09.2021
High School Diploma -
Rancho Buena Vista High School
Vista, CA06.2009
Skills
- Multitasking and Prioritization
- Examination Preparation
- Procedure Assistance
- Treatment Room Preparation
- Time Management
- Check-In and Check-Out Procedures
- Clear Communication
- Appointment Scheduling
- Routine Laboratory Testing
- Cleaning and Sanitizing
- HIPAA Compliance
- Medical Filing
- Recording Histories
- Appointment Confirmation
- Patient Intake
- Medical Terminology Knowledge
- Scheduling Appointments
- Insurance Verification
- Payment Collection
- Customer Service
- Office Administration
Languages
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Neighborhood Healthcare
03.2024 - Current
Patient Service Representative
Scripps clinic Encinitas
09.2023 - 03.2024
Hybrid Medical Assistant
Scripps Coastal Medical Center
12.2022 - 09.2023
Medical Assistant
Scripps Coastal Medical Center
07.2022 - Current
Medical Assistant
Vista Community Clinic
09.2021 - 06.2022
Patient Advocate for Call Center
Strata Skin Sciences
09.2018 - 03.2020
Call Center Representative
Great Call
10.2017 - 07.2018
Medical Assistant Certificate - Medical Assisting
Cal State San Marcos And Vista Community Clinic
High School Diploma -
Rancho Buena Vista High School
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