Kasen Truth
Baltimore,MD
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Mangement Assistant
Enterprise Rent-A-Car
08.2022 - Current
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Proofread and edited documents for accuracy and grammar.
- Organized resources, records and personnel to accomplish aggressive targets.
Foster Care Worker
Louisiana Department of, Family Services
11.2021 - 07.2022
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Interviewed clients and verified all information provided to determine eligibility for assistance.
- Conducted home, school and community visits to assigned clients to assess client's level of care and provide guidance towards meeting treatment goals.
- Collaborated with case managers and community partners to deliver effective treatment and case collaboration.
- Implemented motivational interviewing skills to assess risk factors for child abuse and neglect, substance use and intimate partner violence.
- Conducted mandatory job training and life skill classes to assist clients receiving specific benefits.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
- Provided transportation for children and parents to and from visits and court.
- Provided on-going support to resource parents through coaching and crisis intervention techniques.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Barista Trainer
Starbucks
02.2019 - 11.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Youth Advocate
LA LGBT Center
02.2018 - 12.2018
- Conducted assessments to determine types of services individuals required.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Provided key emotional support to special needs youth.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supported and mentored students in developing skills to become successful in community.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Education
Bachelor of Science - Criminal Justice
Arizona State University
12.2021
Bachelor of Science - Criminal Justice
Prairie View A&M University
2015
Skills
- Team Collaboration
- Documentation
- Second-Level Support
- Workload Management
- Employee Support
Additional Information
- Scholarships and awards New Orleans PFLAG 2020 Scholarship Recipient
Timeline
Mangement Assistant
Enterprise Rent-A-Car
08.2022 - Current
Foster Care Worker
Louisiana Department of, Family Services
11.2021 - 07.2022
Barista Trainer
Starbucks
02.2019 - 11.2021
Youth Advocate
LA LGBT Center
02.2018 - 12.2018
Bachelor of Science - Criminal Justice
Arizona State University
Bachelor of Science - Criminal Justice
Prairie View A&M University
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