Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasey Dickmeyer

VALLEY

Summary

Dynamic professional with extensive experience at Pet Supplies Plus, excelling in store operations and customer engagement. Proven track record in optimizing staff scheduling and enhancing visual merchandising, resulting in increased sales. Strong communicator and problem-solver, dedicated to fostering teamwork and maintaining high standards of workplace safety.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Assistant Store Team Leader

Pet Supplies Plus
08.2021 - Current
  • Provided exceptional customer service through active listening, problem-solving skills, and clear communication with patrons.
  • Optimized scheduling procedures to ensure full staff coverage during peak hours, improving overall store efficiency.
  • Conducted annual performance reviews of team members providing constructive feedback setting achievable objectives future growth opportunities.
  • Maintained a clean, safe, and organized store environment for both employees and customers.
  • Maintained proper hiring, recruiting, interviewing, selection and onboarding of candidates.
  • Led weekly staff meetings discussing pertinent updates sharing best practices among peers creating a collaborative learning environment.
  • Enhanced visual merchandising displays for increased foot traffic and higher sales conversion rates.
  • Implemented effective employee training programs for better customer interactions and improved store performance.
  • Addressed customer complaints promptly, resolving issues effectively and maintaining high levels of customer satisfaction.
  • Assisted in hiring, training, and mentoring new team members, fostering a positive work environment and strong teamwork.
  • Followed inventory management and loss prevention policies to minimize shrink in store.
  • Oversaw loss prevention efforts by monitoring security systems, conducting audits routinely assessing potential risks within the store.
  • Managed daily operations by delegating tasks efficiently among team members while monitoring progress toward goals.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Collaborated with store team leader to develop and execute promotional strategies that boosted sales revenue.
  • Implemented successful strategies for merchandising, seasonal transition planning, inventory processes and company programs to meet operational expectations.

Cosmetologist

Salon Kawensay
04.2010 - 02.2021
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

Veterinarian Technician

Elkhorn Animal Hospital, Mission Village,VCA
07.1990 - 01.2010
  • Exercised strong attention to detail when monitoring and updating patient records, ensuring accurate documentation of treatment plans, medication administration, and test results.
  • Collaborated with veterinarians in diagnosing illnesses and developing appropriate treatment plans for patients.
  • Enhanced client satisfaction by providing timely follow-up on their pets'' progress post-treatment, demonstrating genuine care for the well-being of their animals.
  • Prepared animals for surgery by clipping fur and disinfecting surgical sites thoroughly to prevent infection risks during operations.
  • Conducted regular laboratory work including blood chemistry analysis, fecal exams, urinalysis, skin scrapings, among other tests for accurate diagnosis of medical conditions.
  • Assisted in dental cleanings and oral examinations, promoting good oral hygiene in pets.
  • Explained preventive care measures for flea and tick control and heartworms.

Education

High School Diploma -

Waterloo High School
Waterloo Ne

Skills

  • Store operations
  • Health and safety
  • Task delegation
  • Policy enforcement
  • Employee scheduling
  • Store maintenance
  • Merchandise display
  • Promotional planning
  • Workplace safety
  • Customer engagement
  • Cash handling accuracy
  • Loss prevention strategies
  • Teamwork
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Time management
  • Strong communication and interpersonal skills
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Effective communication
  • Verbal and written communication
  • Positive customer engagement
  • Decision-making
  • Complaint handling
  • Sales floor organization

Certification

Neighborhood Nutritional Specialist

Timeline

Assistant Store Team Leader

Pet Supplies Plus
08.2021 - Current

Cosmetologist

Salon Kawensay
04.2010 - 02.2021

Veterinarian Technician

Elkhorn Animal Hospital, Mission Village,VCA
07.1990 - 01.2010

High School Diploma -

Waterloo High School

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