Kasey Berganza

Waltham,MA

Summary

Bilingual (English/Spanish) operations professional with experience across hospitality, retail, and financial services. Proven ability to train and develop teams, manage daily operations, and deliver exceptional customer experiences in fast-paced environments. Strong background in cash handling, compliance, digital systems, and conflict resolution. Seeking to leverage cross-industry skills in a guest-facing or operations management role.

Overview

years of professional experience

Work History

Business relations banker

Digital Federal Credit Union (DCU)

Waltham, MA

02.2025 - 01.2026

Process high-volume financial transactions-deposits, withdrawals, transfers, and loan payments-with accuracy and regulatory compliance.
Open and service checking, savings, and certificate accounts; guide members through loan applications, pre-approvals, and refinancing options.
Refer members to financial advisors for retirement planning, investment guidance, and education savings, expanding client engagement.
Troubleshoot digital banking platforms and document resolutions using Microsoft Office, reducing repeat support contacts.
Deliver bilingual (English/Spanish) service to ensure accessibility and build trust across a diverse membership base.
Results-driven banking professional with experience as a Banker and Business Banker, specializing in account management, operational support, and client relationship building. Skilled in handling high-volume transactions, resolving account discrepancies, and ensuring compliance with banking regulations and internal procedures. Proven ability to support business and consumer accounts, streamline operational processes, and deliver exceptional customer service. Detail-oriented, organized, and capable of managing multiple priorities in fast-paced financial environments.

Construction Worker underground

Multi-Unit Residential Projects Underground

Boston, MA

08.2022 - 12.2024

Operated excavators and forklifts for site preparation and material transportation across 5 multi-unit residential projects, executing tasks according to project specifications.
Performed thorough pre-task safety inspections and documented compliance with OSHA standards, addressing any deficiencies to ensure a safe work environment.
Coordinated with a team of 10+ supervisors and subcontractors to complete 5 multi-unit residential projects on time, enhancing project efficiency and adherence to deadlines.
Monitored work progress, addressing issues promptly to minimize delays in project timelines.
Loaded, unloaded, and moved material to and from storage and production areas.
Coordinated with subcontractors to streamline workflows and enhance overall project execution.
Assisted with basic carpentry work such as installing wooden floors and crown molding.
Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.

Education

High School Diploma -

Waltham High School

Waltham, MA

08.2025

Skills

Operations & Leadership: Team supervision, staff training & onboarding, scheduling, conflict resolution, loss prevention
Customer Service: Guest relations, complaint resolution, bilingual service delivery (English/Spanish), call center operations

Financial & Compliance: Cash handling, register reconciliation, banking regulations, transaction processing, secure data management
Technical: Microsoft Office, POS/PMS systems, digital banking platforms, data entry, inventory management systems

Languages

Spanish

Native or Bilingual

English