Kasey A. Lennon
Revere,MA
Summary
To obtain a retail management position where I can utilize my extensive experience in operations management, sales leadership, team development, and revenue generation.
Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management.
Overview
15
15
years of professional experience
Work History
Store Manager
The Paper Store
01.2022 - Current
- Successfully managed all aspects of store operations, including achieving sales goals, team development, and ensuring exceptional customer service.
- Leader of customer capture for the district driving strategic sales initiatives to elevate district-wide performance.
- Delivered leadership training courses one Monday a month to support the development of managers and their teams
- Refereed multiple retail connections to the The Paper Store who were hired at multiple management levels.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Assisted in store projects across the district.
Store Manager
Victoria Secret
11.2020 - 11.2022
- Managed operations at Pink location in Saugus, MA while simultaneously overseeing an additional store location in Peabody, MA ensuring seamless execution of company strategies across teams. During this time I also was given an opportunity to support the Cambridgeside location which led to promotion of locations.
- Developed and implemented strategies to enhance merchandise presentation, increase sell-through rates, and drive customer loyalty.
- Led performance management, coaching, and mentoring for team members, ensuring consistent delivery of company values.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Assistant Store Manager
Victoria’s Secret Copley
11.2018 - 11.2020
- Oversaw $8-11 million annual volume store, ensuring consistent brand representation and optimal floor set execution
- Created short-term sell-through strategies using visual merchandise filters to drive product success
- Demonstrated and coached team members in effective selling behaviors to enhance customer experience and team productivity
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Merchandising Manager
Victoria’s Secret Market Street, Lynnfield, MA
01.2017 - 01.2020
- Oversaw a $2-3M annual volume store, ensuring consistent brand representation and optimal floor set execution
- Created short-term sell-through strategies using visual merchandise filters to drive product success
- Demonstrated and coached team members in effective selling behaviors to enhance customer experience and team productivity
Merchandising Manager
Victoria’s Secret Pink, Square One Mall, Saugus, MA
01.2016 - 01.2017
- Managed a $2-3M annual volume store, ensuring excellence in merchandising and sales strategies
- Directed the execution of brand guide plans and developed short-term sell-through initiatives
- Consistently reinforced company values and optimized the sales environment
Selling Supervisor
Victoria’s Secret Pink, Square One Mall, Saugus, MA
01.2015 - 01.2016
- Coached and demonstrated effective selling behaviors to increase team productivity and enhance customer loyalty
- Monitored shrink reduction strategies and ensured adherence to brand guidelines
- Boosted store profitability by implementing strategic merchandising plans and utilizing strong product knowledge.
- Collaborated with other department supervisors to optimize cross-functional communication for overall store success.
- Conducted regular performance reviews, setting clear expectations for growth and improvement within the sales team.
- Managed inventory control, ensuring adequate stock levels to maximize sales while minimizing overstock waste.
- Exceeded sales goals through proactive coaching, providing constructive feedback to the team on performance metrics.
Merchandising Supervisor
Victoria’s Secret, CambridgeSide Galleria, Cambridge, MA
01.2014 - 01.2015
- Strategized and executed merchandising plans for a $6-7M annual volume store
- Developed initiatives to reduce shrink and optimize brand presentation
Visual Tech
Victoria’s Secret Pink, South Shore Plaza, Braintree, MA
01.2013 - 01.2014
- Managed the visual merchandising presentation for a $4-6M annual volume store, ensuring alignment with brand standards
Visual Associate
Gap, Inc.
01.2010 - 01.2013
- Directed visual merchandising for the Kids and Baby departments, focusing on sell-through and marketing execution
Education
Massachusetts College of Art And Design
Boston, MAHigh School Diploma -
Middleboro High School
Middleboro, MA06-2011
Skills
- Retail Management and Multi-Store Oversight
- Team Leadership and Development
- Visual Merchandising and Brand Presentation
- Sales Strategy and Performance Optimization
- Training and Mentoring
- Customer service
- Problem-solving
- Store operations
Timeline
Store Manager
The Paper Store
01.2022 - Current
Store Manager
Victoria Secret
11.2020 - 11.2022
Assistant Store Manager
Victoria’s Secret Copley
11.2018 - 11.2020
Merchandising Manager
Victoria’s Secret Market Street, Lynnfield, MA
01.2017 - 01.2020
Merchandising Manager
Victoria’s Secret Pink, Square One Mall, Saugus, MA
01.2016 - 01.2017
Selling Supervisor
Victoria’s Secret Pink, Square One Mall, Saugus, MA
01.2015 - 01.2016
Merchandising Supervisor
Victoria’s Secret, CambridgeSide Galleria, Cambridge, MA
01.2014 - 01.2015
Visual Tech
Victoria’s Secret Pink, South Shore Plaza, Braintree, MA
01.2013 - 01.2014
Visual Associate
Gap, Inc.
01.2010 - 01.2013
Massachusetts College of Art And Design
High School Diploma -
Middleboro High School
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