Kasey Anderson
Rocky Mount,VA
Summary
Dedicated Renewal Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Renewals Manager II
PowerSchool
04.2024 - Current
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
- Increased customer retention by proactively identifying and resolving potential issues.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Mentored junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
- Received recognition as a top performer due to exceptional customer service skills and consistently exceeding renewal targets.
Renewal Operation Specialist I
PowerSchool
03.2023 - 04.2024
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
- Streamlined the renewal process with improved communication and collaboration across departments.
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
- Increased customer retention by proactively identifying and resolving potential issues.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Mentored junior employees within the Renewal Specialist team, sharing expertise gained through years of experience.
- Received recognition as a top performer due to exceptional customer service skills and consistently exceeding renewal targets.
Senior Associate Customer Renewal Manager
PowerSchool
01.2022 - 03.2023
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Provided comprehensive account reviews, highlighting areas for improvement or growth opportunities.
- Implemented strategies to reduce churn rates among existing customers by proactively addressing attrition risks.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
Senior Associate Customer Success Manager
PowerSchool
08.2021 - 12.2021
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Quality Assurance
Lauris Online
09.2013 - 08.2021
- Tested finalized EMR documentation to perform quality assurance and identify discrepancies.
- Provided written up corrections for production corrections.
- Ensuring top quality content was released to the customer.
Sales and Marketing Representative
Integrated Imaging
03.2013 - 07.2013
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
Sales Representative
Verizon Wireless Zone
08.2012 - 03.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Communication Studies
James Madison University
Harrisonburg, VA05.2012
Skills
- Interpersonal Communication
- Account Management
- Data Analysis
- Collaborative Problem-Solving
- Conflict Resolution
- Customer Relationship Management (CRM)
- Negotiation
- Contract Management
- Teamwork and Collaboration
- Customer Service
- Multitasking
- Attention to Detail
Accomplishments
2023 PowerSchool President's Club
2023 Q1 Customer Success Department MVP
2022 Q1 Power Producer
Hobbies
- Crocheting
- Cooking
- Acts of Service
- Cheering for UNC Basketball
Timeline
Renewals Manager II
PowerSchool
04.2024 - Current
Renewal Operation Specialist I
PowerSchool
03.2023 - 04.2024
Senior Associate Customer Renewal Manager
PowerSchool
01.2022 - 03.2023
Senior Associate Customer Success Manager
PowerSchool
08.2021 - 12.2021
Quality Assurance
Lauris Online
09.2013 - 08.2021
Sales and Marketing Representative
Integrated Imaging
03.2013 - 07.2013
Sales Representative
Verizon Wireless Zone
08.2012 - 03.2013
Bachelor of Arts - Communication Studies
James Madison University
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