Kasey Andrew
Windermere,FL
Summary
Professional in guest relations with focus on creating engaging and enjoyable experiences. Extensive experience in managing character interactions and ensuring seamless guest experience. Known for strong team collaboration, adaptability, and positive attitude, consistently delivering high-quality service.
Overview
10
10
years of professional experience
Work History
Character Attendant H/H
The Walt Disney Company
09.2019 - Current
- Foster, build, and maintain relationships to best communicate with Cast Members, partners, and Leaders with the goal of enhancing vacation experiences
- Handle all escalated situations with empathy and actively listening to Guest's needs while providing appropriate recovery
- Provide Guests with information about Character locations, visitation times by engaging Guests in My Disney Experience app components
- Efficiently manage line queues during popular character appearances, minimizing wait times for guests.
Attractions H/H
The Walt Disney Company
02.2021 - 11.2021
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
- Used mastery of storytelling, improvisation and comedic timing to furth immerse guests into the attraction
- Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.
Barista/Shift Supervisor & Trainer
Starbucks
05.2015 - 02.2021
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Food & Beverage H/H
The Walt Disney Company
01.2019 - 09.2019
- Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, updating reservation logs and assigning tables simultaneously.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Arts - Communication & Media Studies
Arizona State University
Tempe, AZ05-2017
Skills
Park Ticketing and Reservation Systems - Guest service Suite, WDW Redemption, A La Carte, My Disney Expierence
Microsoft Office, Office 365, Outlook, Share Point
Cash Handling and Point of Sales- Cash Drawer Maintenance, Ledger Balancing
Valid US Drivers License
Heavy Spieling; written and verbal communication skills
Timeline
Attractions H/H
The Walt Disney Company
02.2021 - 11.2021
Character Attendant H/H
The Walt Disney Company
09.2019 - Current
Food & Beverage H/H
The Walt Disney Company
01.2019 - 09.2019
Barista/Shift Supervisor & Trainer
Starbucks
05.2015 - 02.2021
Bachelor of Arts - Communication & Media Studies
Arizona State University
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