Kasey Andrew

• Surpassed sales goals by utilizing the “Sales through Service” approach to sell Walt Disney World admission tickets, directly contributing to overall business performance and guest satisfaction • Acted as a subject matter expert in proprietary Disney systems, assisting guests with data-driven recommendations for vacation planning and providing customized solutions

• Finalized contracts for guests purchasing annual passes, demonstrating attention to detail by ensuring accuracy in payment schedules, contract terms, and installment loan processes

• Collaborated in developing sales incentive programs to motivate cast members and drive performance.

• Foster, build, and maintain relationships to best communicate with Cast Members, partners, and Leaders with the goal of enhancing vacation experiences
• Handle all escalated situations with empathy and actively listening to Guest's needs while providing appropriate recovery
• Provide Guests with information about Character locations, visitation times by engaging Guests in My Disney Experience app components
• Efficiently manage line queues during popular character appearances, minimizing wait times for guests.

• Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
• Used mastery of storytelling, improvisation and comedic timing to furth immerse guests into the attraction
• Promoted adherence to safety guidelines amongst guests by consistently reinforcing rules during pre-boarding announcements or in-person reminders.

• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
• Scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

• Demonstrated strong multitasking skills, balancing responsibilities such as greeting guests, updating reservation logs and assigning tables simultaneously.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.