Kasey Appleton

Quickly and efficiently respond to incoming calls and faxes, identify how best to assist.

Document calls in appropriate tracking systems, and handle/escalate calls per established procedures.

Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage.

When applicable, coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources on behalf of the patients per the program specifications.

Process patient applications of various complexities, and follow the programs specifications to determine their eligibility.

Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.

Liaise with partner distributors and pharmaceutical manufacturers to request products per the program’s guidelines and track shipments.

Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate.

Be familiar with the market place and the insurance options available for patients.

Educate patients on the available options as appropriate.

Assist with training new team members by shadowing/reverse shadowing them and serving as a data quality auditor by reviewing data entered in the program’s tracking system.

Maintained regular communication between departments via email and phone calls to coordinate program logistics.

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Organized daily work based on collection priority.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Stocked phlebotomy cart or carrier with appropriate supplies.

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Monitored patients for reactions and verified sample quality.

Performed COVID Test.

Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.

Followed physician orders to correctly administer therapeutic phlebotomy.

Centrifuged blood samples as outlined in clinical protocols.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Organized daily work based on collection priority.

Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

Stocked phlebotomy cart or carrier with appropriate supplies.

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Monitored patients for reactions and verified sample quality.

Completed proper sanitation and cleaning of equipment and work areas between patients.

Tracked collected specimens by initialing, dating and noting times of collection.

Used personal protective equipment correctly to protect coworkers and patients.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Reconciled daily sales transactions to balance and log day-to-day revenue.

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Supervised guests at front counter, answering questions regarding products.

Managed inventory control, cash control and store opening and closing procedures.

Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Completed point of sale opening and closing procedures.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Hire, train, supervise and develop a large team of hourly Associates