Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kasey Bournes

New Orleans,Louisiana

Summary

Customer-oriented and professional job seeker with strong background in the service industry and customer relations. Committed to leaving great, lasting impressions on guests and my peers. Focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. My overall goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Cashier

Robert Fresh Market
01.2020 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

To Go Specialist

Walk On's Sports Bistreaux
09.2021 - 11.2021
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.

Hostess

Copeland's Of New Orleans
10.2021 - 12.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Front Desk Agent/Bartender Assistant

Moxy New Orleans
02.2022 - 11.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Education

High School Diploma -

Eleanor McMain Secondary School
New Orleans, LA
05.2020

GED -

Nunez Community College
Chalmette, LA
07.2020

No Degree - Patient Care Technician

Nunez Community College
Chalmette, LA
11.2021

Skills

  • Guest Relations
  • Outgoing Personality
  • Inventory
  • Responsible Alcohol Service
  • Liquor, Beer, and Wine Knowledge
  • Transportation Information
  • Training and Mentoring
  • Sales Expertise
  • Tourism Knowledge
  • Social Media Management
  • Food Service
  • Fluency in French

Languages

French
Native or Bilingual
Spanish
Limited Working

Timeline

Front Desk Agent/Bartender Assistant

Moxy New Orleans
02.2022 - 11.2023

Hostess

Copeland's Of New Orleans
10.2021 - 12.2021

To Go Specialist

Walk On's Sports Bistreaux
09.2021 - 11.2021

Cashier

Robert Fresh Market
01.2020 - 05.2021

High School Diploma -

Eleanor McMain Secondary School

GED -

Nunez Community College

No Degree - Patient Care Technician

Nunez Community College

Similar Profiles

CREATE PROFILE
Kasey Bournes