Kasey Buchenberger
Louisville,Kentucky
Summary
Curious and methodical problem-solver who enjoys diving deep into data and research to find straightforward solutions. I am self-sufficient, systematic, and numerically inclined, preferring to understand a situation thoroughly before acting. Committed to efficient, process-driven work in predictable environments, leveraging technology to ensure every task is completed accurately and conscientiously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cleaning Technician
Super Cleaning
09.2025 - Current
- Provided cleaning services to residential properties
- Promoted to “Advanced Technician” within 3 months
- Commuted daily to jobs in and around Louisville and Southern Indiana
- Handled company supplies between jobs
Patient Service Specialist
Bowersox Vision Center
07.2023 - 06.2025
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Assisted in patient check-in processes, ensuring accurate collection of insurance information.
- Maintained electronic health records with a focus on data accuracy and confidentiality.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns effectively.
Guest Services
Kampgrounds of America
06.2022 - 07.2023
- Worked in reception to greet and check-in arriving guests, answered phone calls and emails, and booked reservations
- Directed the recreation department by designing promotional flyers and orchestrating various activities
- Provided commercial cleaning services for lodges and cabins
- Oversaw and directed pool maintenance throughout the summer months
Cleaning Technician
Clean Conscience
09.2021 - 02.2022
- Developed familiarity with specialized non-toxic cleaning techniques for customers in the Louisville area
- Conducted inspections of cleaned areas to ensure compliance with quality standards and procedures.
- Adapted quickly to changing priorities while maintaining focus on high-quality service delivery.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
Operations Supervisor
UPS
10.2020 - 08.2021
- Began as a package handler and promoted to belt supervisor
- Oversaw daily operations to ensure efficient package processing and delivery timelines.
- Trained and mentored team members on operational best practices and safety protocols.
- Monitored performance metrics to identify areas for continuous improvement initiatives.
Package Handler
UPS
06.2018 - 06.2020
- Operated automated sorting equipment to ensure efficient package processing.
- Maintained safety protocols to minimize workplace accidents and enhance team well-being.
- Trained new employees on operational procedures and safety standards for improved performance.
- Conducted quality checks on packages to ensure accuracy and compliance with shipping regulations.
Education
No Degree - Geoscience
Indiana University Southeast
New Albany, INSkills
- Strong work ethic
- Customer service
- Complex Problem-solving
- Health and safety regulations
- Appointment scheduling
- Professionalism and ethics
- Medical terminology
- HIPAA compliance
- Money handling
- Staff supervision
- Logistics oversight
- Team collaboration
- Attitude of optimism
Accomplishments
- Systematically managed and processed high-volume patient data (or customer data) into computer operating systems, ensuring 99% accuracy and patient record integrity.
- Methodically executed clinical tests using specialized equipment, including Tonometers, Phoroptors, Autorefractor/Keratometer, Optical Coherence Tomography (OCT), and Humphrey Visual Field (HVF) Analyzer.
- Maintained inventory control for the optometrist office and the cleaning companies, proactively managing supply levels and minimizing unexpected operational shortages.
- Ensured predictable and controlled operations by strictly adhering to all Standard Operating Procedures (SOPs) and established clinical protocols.
- Demonstrated conscientious commitment to safety and organization by regularly maintaining the cleanliness and sterilization of clinical and testing areas.
- Resolved data discrepancies and system entry errors through inquisitive investigation of patient history and records, upholding data quality standards.
Certification
- Certified Cleaning Technician, Super Cleaning - 2025
- HIPAA Compliance Training - 2023
- Certified Optometric Technician, Bowersox Vision Center - 2023
- Employee Safe Training & Awareness, UPS - 2020
- Hazardous materials, emergency procedures, proper lifting training - 2018
Languages
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Musical Intruments
- Camping, Hiking, Kayaking
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Awards
- National Honor Society -2018, 2019
- Beta Club Member -2018, 2019
- Science Award -2017
- Scholastic Achievement Award -2017
- Halloween Short Story Contest -2015
Timeline
Cleaning Technician
Super Cleaning
09.2025 - Current
Patient Service Specialist
Bowersox Vision Center
07.2023 - 06.2025
Guest Services
Kampgrounds of America
06.2022 - 07.2023
Cleaning Technician
Clean Conscience
09.2021 - 02.2022
Operations Supervisor
UPS
10.2020 - 08.2021
Package Handler
UPS
06.2018 - 06.2020
No Degree - Geoscience
Indiana University Southeast