Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Cecchini

Greenville,SC

Summary

Highly motivated administrative professional with 6 plus years of client focused satisfaction and business development interested in a role in the healthcare field. Key skills and strengths include problem solving, leadership, adaptability, strong work ethic, and interpersonal, written, and verbal communication.

Overview

9
9
years of professional experience

Work History

General Manager

HoTrec
03.2023 - Current
  • Founding General Manager of the HoTrec Greenville Office
  • Generated new client base throughout the Upstate via cold calling, networking, and strategic partnerships. Negotiated client contracts.
  • Managed recruiting, hiring and on-boarding of team members both internally and for on-site placement.
  • Managed all aspects of operations including payroll, scheduling, ordering supplies, monitoring a budget.
  • Cultivated strong relationships with clients, employees, and the community to ensure long-term success and loyalty. Had an always "open door" mentality for clients and employees to be able to reach out after hours for any concern to increase employee and client satisfaction.

External Care Coordinator (Promotion)

Comfort Keepers
03.2022 - 03.2023
  • Established positive community relationships with prospect referral sources such as transitional care units, hospital discharge planners, home health agency staff, and other senior-related referral sources.
  • Handled in-bounding prospective client calls and scheduled in-home care consultations.
  • Presented as the face of the company by conducting all in-home and phone consultations for prospective clients, with an over 85% conversion of prospect to client.
  • Demonstrated excellent communication and listening skills while assessing new clients - using information gathered to develop a custom care plan that office support team and caregivers used to meet individual needs of the client.
  • Worked effortlessly with multiple departments to meet and understand the ever-changing needs and abilities of clients and the organization

Client Care Coordinator

Comfort Keepers
05.2021 - 03.2022
  • Supported over 60 clients on a monthly basis
  • Maintained positive relationships with care team, clients, and family members to build trust and loyalty, resulting in long term clients
  • Demonstrated strong problem solving skills in handling all concerns and complaints; providing unique solutions to best fit the client.
  • Completed client assessments in accordance with current regulations and guidelines, especially long term care.

Activity Coordinator (Promotion)

Cascades Verdae
01.2018 - 05.2021
  • Coordinated, planned, developed and implemented activities designed to enrich lives of memory care residents. Programs included cognitive, physical, spiritual, cultural, and emotional elements to meet the vast needs and wellness of members.
  • Worked 1:1 with residents and family members to adapt activities around current resident assessments
  • Provided proper documentation for resident's care plan
  • Managed budgets and resources efficiently, enabling high-quality events without exceeding funds
  • Created ongoing relationships with the outside community by bringing various generations into the Cascades to build relationships and won the JOY award for these achievements
  • Awarded “Employee of the Month” and "Marketing Star of the Month"

Concierge

Cascades Verdae
04.2015 - 01.2018
  • Face of the community and responsible for the “First Impression” of the organization as well as the point of contact for over 400 members
  • Improved overall member satisfaction by consistently exceeding expectations in all aspects of concierge services
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests
  • Worked with multiple Microsoft platforms including Word, Excel, Powerpoint and Outlook
  • Developed Training Manual and trained employees during tenure
  • Lead Editor of weekly newsletter

Education

Associate of Science -

Greenville Technical College
Greenville, SC

Skills

  • Administrative Skills
  • Case Management
  • Customer Relationship Management
  • Excellent Communication
  • MS Office
  • Networking abilities
  • Organizational Development
  • Problem-Solving

Timeline

General Manager

HoTrec
03.2023 - Current

External Care Coordinator (Promotion)

Comfort Keepers
03.2022 - 03.2023

Client Care Coordinator

Comfort Keepers
05.2021 - 03.2022

Activity Coordinator (Promotion)

Cascades Verdae
01.2018 - 05.2021

Concierge

Cascades Verdae
04.2015 - 01.2018

Associate of Science -

Greenville Technical College

Similar Profiles

CREATE PROFILE
Kasey Cecchini