Kasey Chambers
Rockmart,GA
Summary
Proven leader in insurance and office management, adept at enhancing customer satisfaction and streamlining operations. At Culver Insurance, I spearheaded community engagement initiatives and boosted team productivity through effective delegation. Skilled in relationship building and licensed insurance sales, my approach consistently fosters trust and exceeds sales targets, demonstrating a commitment to excellence and ethical professionalism.
Overview
27
27
years of professional experience
Work History
Office Manager
Culver Insurance
09.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Assisted in organizing local charity events to raise funds for disadvantaged families.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Developed strong partnerships between local organizations, fostering collaboration towards shared goals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Operations Manager - Insurance
Henry Cowart State Farm
03.2015 - 09.2018
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
- Improved community engagement by organizing and leading various volunteer initiatives.
Insurance Agent
Mary Miller State Farm
05.2002 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Strengthened community bonds by organizing social events that brought diverse groups together.
- Increased public awareness about pressing issues through educational campaigns and outreach efforts.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
Insurance Agent
Sherman Ross State Farm
06.2001 - 04.2002
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Educated clients on insurance policies and procedures.
Commercial Accounts Manager
Sanford Exterminating
05.1997 - 06.2001
- Streamlined account management processes for improved efficiency and productivity.
- Optimized internal processes and systems for managing commercial accounts, resulting in reduced manual effort and improved overall efficiency.
- Developed strong relationships with clients, resulting in enhanced business growth and revenue generation.
- Increased client satisfaction by effectively managing commercial account portfolios and providing exceptional customer service.
- Maintained a high level of knowledge about industry trends and best practices, allowing for proactive client consultation and recommendations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Insurance
AD Banker Insurance
Atlanta, GA10.2002
High School Diploma -
Rockmart High School
Rockmart, GA05.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Clear oral/written communication
- Scheduling and calendar management
- Relationship Building
- Public Speaking
- Youth Mentoring
- Community Engagement
- Community Outreach
- Event Support
- Activity Planning
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
Timeline
Office Manager
Culver Insurance
09.2018 - Current
Operations Manager - Insurance
Henry Cowart State Farm
03.2015 - 09.2018
Insurance Agent
Mary Miller State Farm
05.2002 - 01.2015
Insurance Agent
Sherman Ross State Farm
06.2001 - 04.2002
Commercial Accounts Manager
Sanford Exterminating
05.1997 - 06.2001
No Degree - Insurance
AD Banker Insurance
High School Diploma -
Rockmart High School
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