Kasey Chaney
Manager
San Pablo,CA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
General Manager
7-ELEVEN
Napa, CA
12.2019 - Current
- Developed strong relations with customers and vendors on behalf of the organization
- Entered payroll
- Provided daily reports in compliance with state and federal requirements
- Upheld the highest standards of cleanliness and staff conduct
- Responsible for achieving sales and profit goals
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Team Leader
Shell
Berkeley, CA
03.2018 - 05.2019
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Security Guard
National Event Services West
Rocklin, CA
08.2016 - 05.2019
- Followed all security and safety regulations
- Performed effective crowd control for special events
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Performed safety and emergency evacuations for client needs and incidents
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Interacted assertively but non-confrontationally with personnel and general public.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
Customer Service Representative
Uhaul
Richmond, CA
05.2013 - 08.2015
- Communicated with customers on a daily basis
- Successfully assisted customers in renting trucks
- Advised customers on appropriate equipment and merchandise
- Prepare rental contracts
- Clean returning trucks
- Assist customers over the phone with reservations
- Check all fluids on returning trucks, fixed minor repairs on returning trucks
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma - High School Diploma
09.1999 - 06.2003
Skills
Relationship building
Performance improvement
Recruitment
Verbal and written communication
Coaching and mentoring
Staff training/development
Employee scheduling
Consistently meet goals
Effective leader
Operations management
Efficient multi-tasker
Budgeting
Deadline-oriented
Sales expertise
Certification
Safe Serve Food Certification Manager Level
Timeline
General Manager - 7-ELEVEN
12.2019 - Current
Team Leader - Shell
03.2018 - 05.2019
Security Guard - National Event Services West
08.2016 - 05.2019
Customer Service Representative - Uhaul
05.2013 - 08.2015
Vista High School - Diploma, High School Diploma
09.1999 - 06.2003