Kasey Chaplin
Staunton,VA
Summary
(540)688-6445
KGCWAH2019@gmail.com-Professional
lilbit.krazy4_ak2021@outlook.com-Personal
Chesapeake Street, Staunton, VA
Multifaceted Advanced Employee with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Future goal is to retain a Part-Time job, before putting in a final two weeks notice at Westwood Animal Hospital, My plans are to permanently hold two part time jobs, one including SalonCentric.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beauty Specialist/Retail Sales Key Holder
SalonCentric, L'Oreal Professional
07.2023 - Current
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Receptionist
Westwood Animal Hospital
05.2019 - Current
- Check in/out clients from vet appointments or walk-in visits with their pets
- Handle money, and all financial transactions regarding paid on accounts, carecredit, Scratchpay, and online payments
- Answered phone promptly and directed incoming calls to correct offices, or responded to inquiries from callers seeking information.
- Put in requests for clients/patients regarding refilling prescriptions, call back requests for doctors and technicians, consultations, and referrals to specialty vet services
- Confirmed appointments, communicated with clients, and updated client records.
- Handle over the counter medicines and preventatives for canines and felines
- Office supply stock/reorders
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Digitalizing all written/physical records/charts
- Overview of invoices: voiding,correcting,creating, adjusting,discounts applicable, price checks, returns, and handling over/under charges made on accounts
- Meeting with different pharmaceutical companies to improve and add to our current knowledge of their company's products
- Any clerical/office paperwork that is either required or needed for our records
- Handled down payments in emergency situations
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled distraught,upset, and sometimes belligerent clients
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled difficult situations regarding upset clients over the health of their pets
- Consoling upset clients
- Euthanasia/cremation services
- Handled deceased bodies to release to owners or cremains being picked up by owners
- Working with local law enforcement,animal control, and government centers
- Working with other clinics, rescues, and non-profit organizations.
Crew Member
Dunkin Donuts
03.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Accurately operated cash register to process customer payments.
Housekeeping Supervisor
The Blackburn Inn & Conference Center
03.2017 - 12.2018
- Helped in completing construction/room setting/furniture placement/ and commercial cleaning for company to be able to pass inspections to open the hotel
- Supervised and oversaw the whole entire housekeeping crew for the company
- Creating daily job duties and task sheets for each employee to keep all workers on track, efficient, and accountable
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Critiqued final room sets/cleanliness before allowing rooms to be available to guests
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests as well as Accommodate to all and any guests needs.
Housekeeper
The Frederick house
01.2017 - 01.2019
- Basic housekeeping duties
- Laundry
- Deep cleaning on a yearly schedule
- Outdoor cleaning
- Server
Server
The hometown grill
01.2016 - 01.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Store Manager
rue21
08.2013 - 12.2016
- Started as a high school student at the bottom-sales associate Within 6 months I was moved up to lead store associate/goal sales manager Ended the year being a floor set specialist-creating walls and displays that are visually intriguing by customers that urge them to buy the items
- Creating sets that are pleasing to the eye
- Started the second year as an assistant store manager
- Ended my job there being trained as a store manager, then the company went our of business in waynesboro.
Education
High School Diploma -
Wilson Memorial High School
Fishersville, VA06.2013
Skills
- Telephone Etiquette
- Ordering Procedures
- Server and Staff Support
- Performance Improvement
- Food and Beverage Service
- Updating Seasonal Menu
- Order Delivery Practices
- Medical Records Management
- Administering Medications
- Employee Training
- Checking Patient Details
- Hospital Maintenance
- Collecting Patient Specimens and Tests
- Message and Report Transcription
- Electronic Medical Record
- Accounting Techniques
- Call Transfers
- Office Supplies and Inventory
- Chart Updating
- Service Quality
- Telephone Management
- Record Processing
- Operational Requirements
- Reminder Calls
- Pharmacy Correspondence
- Typing and Filing
- Patron Satisfaction
- Desktop Computers
- Payroll Understanding
- Staff Training
- Care of Fine Art
- Cleaning and Sanitation
- Telephone Etiquette
- Event Coordination
- Social Media Platforms
- Engaging with Diverse Customers
- Customer Training
- Returns and Exchanges
- Client Needs Assessment
- Register Opening and Closing
- Application Techniques
- Office Equipment Operation
- Meeting Preparation
- Customer and Client Relations
- Verbal and Written Communication
Certification
Front Desk (4 years) Clerical Experience (4 years) Data Entry (4 years) Phone Etiquette (10+ years) Medical Records (4 years) Medical Scheduling (4 years) Administrative Experience (4 years) Customer service (10+ years) Microsoft Word (4 years) Computer Operation (4 years) Office Administration (4 years) Appointment scheduling (4 years) Multi-line Phone Systems (4 years) Paychex (2 years) Veterinary clinic (4 years) Veterinary terminology (4 years) Veterinary critical care experience (4 years) Pet care (4 years) Phone triage (4 years) Customer support (10+ years) Housekeeping management (3 years) Residential painting (10+ years) Commercial painting (2 years) Documentation review (4 years) Hair coloring (9 years) Medication administration (4 years) Writing skills (2 years)
Additional Information
- Certifications and Licenses , Driver's License January 2010 to 2028
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Timeline
Beauty Specialist/Retail Sales Key Holder
SalonCentric, L'Oreal Professional
07.2023 - Current
Receptionist
Westwood Animal Hospital
05.2019 - Current
Crew Member
Dunkin Donuts
03.2018 - 12.2018
Housekeeping Supervisor
The Blackburn Inn & Conference Center
03.2017 - 12.2018
Housekeeper
The Frederick house
01.2017 - 01.2019
Server
The hometown grill
01.2016 - 01.2018
Assistant Store Manager
rue21
08.2013 - 12.2016
High School Diploma -
Wilson Memorial High School
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