Kasey Cheal
San Diego,CA
Summary
Dynamic and results-driven Regional Manager with a comprehensive background in the home care industry spanning over two decades. Demonstrated success in orchestrating sales growth, enhancing profitability, and fostering enduring partnerships with the community, clients, and caregivers.
Overview
17
17
years of professional experience
Work History
Regional Manager
United Care
01.2014 - Current
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Established territory boundaries and distribution routes to maximize service quality.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Launched quality assurance practices for each phase of development
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
- Negotiated contracts and agreements to optimize cost savings and efficiency.
- Built community relationships and grew revenue from start-up to over $2 million annually
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversee Operations Manager, Executive Sales, Staffing Coordinator, Recruiting, and Client Care Coordinator.
Community Liaison /Home Care Coordinator
LoveRight Home Care
02.2013 - 01.2014
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Developed and implemented strategies to address community concerns, resulting in increased trust and satisfaction.
- Identified opportunities for collaboration with other organizations to maximize resources and improve community outcomes.
- Targeted specific community groups with wellness and disease management information.
- Participated in networking events within relevant industries as an ambassador of our organization''s mission statement.
- Participated in health promotion campaigns to raise awareness of health issues.
- Collaborated with local organizations to expand health services and resources.
- Facilitated open lines of communication between the organization and the community, fostering strong relationships.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Field & Staffing Supervisor
AccentCare
09.2007 - 02.2013
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
- Conducted thorough candidate screenings, including interviews and reference checks, to ensure quality hires.
- Enhanced employee retention by implementing effective onboarding processes and providing ongoing support.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Expanded the company''s network of potential candidates by attending industry events and building strategic partnerships with local universities and professional organizations.
- Ensured compliance with employment laws and regulations through diligent documentation and record-keeping practices.
- Developed recruiting strategies to identify qualified candidates and build network.
- Collaborated with hiring managers to understand job requirements and expectations.
- Organized company-wide events such as conferences, workshops, and training sessions by coordinating schedules, venues, and resources efficiently.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Increased client satisfaction by consistently meeting or exceeding staffing requirements within tight deadlines.
- Completed bi-weekly payroll for 300 employees.
- Set schedules for 300 staff by planning and designating shifts and hours.
Education
Associate of Applied Science - Nursing
San Diego Miramar College
San Diego, CAAssociate of Arts - Sociology
San Diego Mesa College
San Diego, CACNA - Nursing
San Diego City College
San Diego, CA2008
Skills
- Leadership skills
- Employee Coaching and Mentoring
- Operational Oversight
- Staff Training and Development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Regional Manager
United Care
01.2014 - Current
Community Liaison /Home Care Coordinator
LoveRight Home Care
02.2013 - 01.2014
Field & Staffing Supervisor
AccentCare
09.2007 - 02.2013
Associate of Applied Science - Nursing
San Diego Miramar College
Associate of Arts - Sociology
San Diego Mesa College
CNA - Nursing
San Diego City College
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