Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kasey Clipner

Cambridge,OH

Summary

Proven leader in the hospitality sector, excelling at Texas Roadhouse with exceptional customer service management and table management skills. Spearheaded initiatives that significantly enhanced dining experiences, evidenced by a notable increase in average ticket value and repeat business. Expert in employee training and conflict resolution, ensuring seamless operations and elevated guest satisfaction.

Overview

5
5
years of professional experience

Work History

Server Assistant Manager

Sugarcreek Pizza
08.2019 - Current
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
  • Reduced wait times with effective table management strategies, enhancing customer experience.
  • Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
  • Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.

Server

Texas Roadhouse
09.2020 - 03.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Associate of Applied Business - Marketing Management

Zane State College
Zanesville
05-2024

Skills

  • Sanitation standards
  • Employee scheduling
  • Wine and beverage service
  • Table management
  • Cleaning and sanitation
  • Guest service
  • Food safety
  • Customer service management
  • Food safety compliance
  • Task delegation

Languages

English
Professional Working

Timeline

Server

Texas Roadhouse
09.2020 - 03.2023

Server Assistant Manager

Sugarcreek Pizza
08.2019 - Current

Associate of Applied Business - Marketing Management

Zane State College

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Kasey Clipner