Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Cox

Danville,IL

Summary

I have experienced 16 years of customer service in life. Enjoy moving up in companies but most importantly learning new things and meeting new people.

I am a reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Driven Retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems.

Overview

16
16

Years of customer service

Work History

Consumables Associate

Walmart
Danville, IL
01.2020 - Current
  • Greeted customers to build rapport and increase customer satisfaction.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Kept current on market and product trends to effectively answer customer questions.
  • Provided friendly and knowledgeable service to guests.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current DAILY.

Bakery/Deli Production Department Manager

Walmart
Danville, IL
01.2019 - Current
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Managed all baking operations professionally and handled all problems confidently.
  • Maintained and controlled inventory of baked goods.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.

Bakery Sales Associate

Walmart
Cheyenne, WY
09.2017 - 01.2020
  • Answered phone calls, greeted store customers and provided exceptional service every time.
  • Provided customers with detailed information about available services and products in bakery.
  • Used bread slicers and other bakery equipment efficiently to handle high-volume operations needs.
  • Adhered to food safety protocols to protect customers.
  • Replenished bakery cases and faced products throughout each shift.
  • Consulted with customers to provide advice about designs and document requirements.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery

Breakfast Attendant

Maine Stay and Suites
Cheyenne, WY
01.2015 - 01.2017
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
  • Monitored dining spaces to quickly clear and clean tables between guests.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Delivered highly personalized service to each guest with goal of earning referrals and repeat business.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Stocked displays with new and transferred merchandise.
  • Offered product samples, answered questions and suggested products.

Daycare Teacher

Stepping Stones Daycare
Cheyenne, WY
01.2014 - 01.2016
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized and led activities to promote physical, mental and social development.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Read aloud and played alphabet games to encourage early literacy.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Observed behavioral issues to alert parents or guardians.
  • Developed and enforced positive strategies to encourage good behavior.
  • Read stories to children and taught painting, drawing and crafts.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Planned and led games, reading and activities for groups of 10 children.

Server

Logans Roadhouse Grill
Shreveport, LA
01.2014 - 01.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleared table and bussed dishes to allow for quick setups.

Key Holder

Monsoon Accessorize
Shreveport, LA
01.2013 - 01.2015
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Met with each associate to establish realistic monthly sales goals.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Server

Outback Steakhouse
Shreveport, LA
01.2012 - 01.2015
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Carhop Server

Sonic
Bossier City, LA
01.2010 - 01.2013
  • Completed orders by making specialty shakes and ice cream desserts.
  • Kept customer and food preparation areas clean and well-organized.
  • Answered product and order questions accurately and professionally.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Reported issues with customers and orders to supervisors.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Informed customers of regular deals or monthly specials to upsell orders.

Associate

Dairy Queen Grill & Chill
Bossier City, LA
01.2010 - 01.2013
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phones to help customers with queries and resolve basic concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Customer Service in an efficient manner.
  • Decorated cakes as the customers need them.

Cashier

McDonald's Restaurant
Danville, IL
01.2006 - 01.2010
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Inspected store products for damage and obtained item replacements for customers.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup and processed credit card payments.

Education

GED -

LCCC
Cheyenne,WY
03.2011

Skills

  • Strong Communication and Interpersonal Skills
  • Exceeding Customer Expectations
  • Honest and Dependable
  • Friendly and Helpful
  • Positive Customer Engagement
  • Reliable and Responsible
  • Goal-Driven

Timeline

Consumables Associate

Walmart
01.2020 - Current

Bakery/Deli Production Department Manager

Walmart
01.2019 - Current

Bakery Sales Associate

Walmart
09.2017 - 01.2020

Breakfast Attendant

Maine Stay and Suites
01.2015 - 01.2017

Daycare Teacher

Stepping Stones Daycare
01.2014 - 01.2016

Server

Logans Roadhouse Grill
01.2014 - 01.2016

Key Holder

Monsoon Accessorize
01.2013 - 01.2015

Server

Outback Steakhouse
01.2012 - 01.2015

Carhop Server

Sonic
01.2010 - 01.2013

Associate

Dairy Queen Grill & Chill
01.2010 - 01.2013

Cashier

McDonald's Restaurant
01.2006 - 01.2010

GED -

LCCC

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Kasey Cox