Kasey Crosslin
Murfreesboro,TN
Summary
Dynamic Office Administrator with extensive experience in optimizing workflow and enhancing operational efficiency. Demonstrates strong communication and organizational skills to foster productive office environments. Proven ability to manage diverse tasks and support team initiatives while maintaining exceptional customer service.
Overview
26
26
years of professional experience
Work History
Small Business Owner
Willa Grace Designs
Murfreesboro, TN
03.2024 - Current
- Own and operate an e-commerce business specializing in handmade products, personalized merchandise, and craft related items.
- Managed daily business operations, including product development, inventory, purchasing, pricing, order fulfillment, shipping, and customer service to ensure seamless functionality.
- Maintain and manage online sales channels, including Etsy, while optimizing product listings, photography, descriptions, keywords, and promotions to increase visibility and sales.
- Developed and executed social media marketing strategies, creating engaging TikTok and Facebook content, coordinating live-selling events, product launches, and promotional campaigns to enhance brand visibility.
- Built and maintained customer relationships by responding to inquiries, managing custom orders, resolving concerns, and providing exceptional service to foster loyalty.
- Reached 20k TikTok followers, and handled thousands of orders while maintaining a 5-star rating.
Stay at Home Parent
Self
Murfreesboro, USA
01.2013 - Current
- Provided care for children of multiple age levels including pivoting to homeschooling during the Covid pandemic
- Remained committed to family's goals including volunteering at the church nursery, planning vacations and children's events and activities as well as social engagement
- Demonstrated self-motivation, effectively managing home responsibilities and maintaining a productive environment.
- Remained punctual and reliable at all times juggling multiple conflicting priorities and schedules
- Coordinated household activities within a creative budget, leveraging innovative problem-solving skills to address challenges.
- Maintained order and fostered positive relationships within the family through strong social and communication skills.
Substitute Teacher
Advantage xPO
Murfreesboro, Tennessee
08.2022 - 03.2024
- Delivered instruction in various subjects to diverse student groups effectively.
- Managed classroom activities to foster student engagement and enhance understanding of lesson plans.
- Collaborated with teachers to implement lesson plans and classroom management strategies.
- Adapted teaching methods to accommodate different learning styles and abilities.
- Utilized educational technology tools to create interactive learning experiences that catered to diverse student needs.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Promoted a safe and secure atmosphere within the classroom setting.
- Supported special needs students by providing individual instruction.
Office Manager
Preferred Glass Company
Shelbyville, USA
03.2008 - 12.2012
- Reported directly to CEO
- Managed and coached office employees, assigning and evaluating workloads to maintain consistent productivity
- Interviewed applicants and managed hiring process for qualified staff, enhancing overall team effectiveness
- Designed and implemented helpful office processes and policies
- Initiated purchase order requests and coordinated staff performance to meet client needs, strengthening relationships with local banks and financial institutions
- Oversaw management of payroll vendor and direct suppliers
- Utilized excellent problem-solving skills to ensure 100% client satisfaction
- Promoted a healthy work environment for all employees by overseeing and mentoring internal office relationships
Marketing Strategist
Altair Data Resources
Franklin, USA
03.2006 - 10.2007
- Identified and strategized opportunities to enhance client campaign performance.
- Provided actionable insights to sales and marketing teams, enhancing overall effectiveness.
- Generated and evaluated innovative growth strategies.
- Introduced scheduled targeted email marketing programs and managed client CRM
- Assisted in the creation of graphic materials for the use of the marketing team
- Effectively communicated and collaborated with other marketing team members
- Scheduled trade show logistics and prepared experiential marketing materials for sales staff.
Account Executive
National Pen Corporation
Shelbyville, USA
10.2005 - 02.2006
- Surpassed sales quotas by implementing targeted sales strategies and providing in-depth product knowledge to providers
- Identified and capitalized on sales opportunities, enhancing customer retention rates through tailored engagement
- Conducted outbound B2B sales calls to secure promotional material contracts with key accounts and targeted businesses
Assistant Manager
KFC Inc.
Princeton, USA
08.2000 - 05.2003
- Managed financial paperwork, processed daily bank deposits, and ordered stock to ensure operational efficiency
- Assisted manager in supervising and coordinating activities of 25+ employees
- Created and maintained employee schedules
- Assisted in interviewing and hiring employees
- Ensured store cleanliness by regularly cleaning floors and surfaces
Education
High School Diploma -
Pikeview Highschool
Princeton, WV06-2003
Skills
- E-commerce Platforms
- Customer service excellence
- Project management
- Operational Strategy
- Customer Insights
- Team Management
- Team collaboration
- Adaptability
- Multitasking
- Self-organization
- Administrative Skills
- Fast Learner
Timeline
Small Business Owner
Willa Grace Designs
03.2024 - Current
Substitute Teacher
Advantage xPO
08.2022 - 03.2024
Stay at Home Parent
Self
01.2013 - Current
Office Manager
Preferred Glass Company
03.2008 - 12.2012
Marketing Strategist
Altair Data Resources
03.2006 - 10.2007
Account Executive
National Pen Corporation
10.2005 - 02.2006
Assistant Manager
KFC Inc.
08.2000 - 05.2003
High School Diploma -
Pikeview Highschool