Kasey D'Andrea
Mesa,AZ
Summary
Implementation Consultant with extensive experience at ADP, specializing in project management and strategic planning. Proven ability to drive process improvements and enhance client satisfaction through customized software implementations. Strong analytical and interpersonal skills have led to impactful results across various environments. Notable for translating complex requirements into effective strategies that ensure seamless software integration and operational enhancements.
Overview
12
12
years of professional experience
Work History
Implementation Consultant I
ADP
09.2023 - Current
- Act as primary contact and project manager accountable for the successful implementation of clients' selected modules including Benefits, ACA, Recruitment, Performance, Onboarding, etc.
- Train and educate clients on Workforce Now software and related items for SaaS
- Collaborate with internal and external partners to create the best design across all systems involved in the scope of the project
- Design and develop an implementation which meets clients' needs based on critical thinking, project management and forecasting
- Maintain open communication with all other team members assigned to the client, ensuring that client has positive experience
- Successfully meet all key performance metrics
Workforce Analyst
LIVINGSTON INTERNATIONAL
05.2022 - 08.2023
- Generates employee adherence reports for leadership
- Monitor productivity and schedules to ensure staffing requirements
- Analysis of productivity measurements for corporate budgeting
- Provide reporting for Managers, Directors and VP's regarding financial savings opportunities
- Maintain professional relationships with employee, managers, and senior leadership
- Provide Workforce style training for overall efficiency of Verint
- Provide Verint reports with individuals and group productivity and provide feedback as needed
- Coach leadership on missed goals and process improvements
Scheduling Analyst II WFM
ADP
09.2018 - 05.2022
- Continuously monitor call center tools for incoming volume and real time adherence (Genesys, VHT, CME, CCPulse)
- Monitor productivity and schedules to ensure staffing requirements
- Analyze historical performance data to identify trends (calls, behavior, etc)
- Provide reporting for Managers, Directors and VP's
- Maintain professional relationships with senior leadership
- Manager a specific group's schedules, meetings, breaks and lunches
- Collects daily unplanned exceptions and update those in the workforce system
- Manages time management with priority setting and urgency
- Create and manage schedules
- Became a go to person for the supported leadership for guidance and support
Associate Client Support
ADP
10.2017 - 09.2018
- Assist primarily West region clients with payroll processing, employee maintenance data, providing tax information, account maintenance, deescalate call and provide excellent customer service.
- Provide creative solutions to management to better process flow.
- Create proper expectations for clients for expected follow-up.
- Work all inbound calls in compliance with company metrics, also assist with email queue.
- Work to keep client compliance with state and federal payroll laws, while partnering with necessary departments.
- Team Verifier, making sure that teammates are following ADP policy and procedures while also communicating with management and managing time while monitoring queues.
- SCORE Lead Member, partner with insides to provide client with more options for payroll bundles and others need to run business smoothly.
- Coordinate fun events within team for teammates birthdays
Manager
DRIVETIME/BRIDGECREST
09.2013 - 10.2017
- Assisted with corporate merger
- Mentored, coached, trained and developed 35 team members.
- Monitored work performance for efficiency and best practices.
- Monitored phone stats and strategies with Avaya and CMS
- Developed and shared best practices across the company.
- Identified inefficiencies and made recommendations for process improvements.
- Restructured department for efficiency.
- Negotiate fees with impound lots.
- Receive incoming calls from insurance companies on totaled vehicles.
- Receive incoming escalated customer calls and provide solutions.
- Advised customers of loan performance and balances owed.
Education
Bachelor of Science - Business Management
GRAND CANYON UNIVERSITY
Phoenix, AZ05-2025
Skills
- Strategic planning
- Project management
- Implementation management
- Procedure development
- Analytical skills
- Interpersonal skills
- Team building
- Process improvement
Timeline
Implementation Consultant I
ADP
09.2023 - Current
Workforce Analyst
LIVINGSTON INTERNATIONAL
05.2022 - 08.2023
Scheduling Analyst II WFM
ADP
09.2018 - 05.2022
Associate Client Support
ADP
10.2017 - 09.2018
Manager
DRIVETIME/BRIDGECREST
09.2013 - 10.2017
Bachelor of Science - Business Management
GRAND CANYON UNIVERSITY