Kasey Dixon
Frederick,MD
Summary
Seeking employment with a company where I can continue to grow professionally and personally. I firmly believe that transparency and open communication are the cornerstones of a smooth processing & coordination development from end to end. I am looking for challenging opportunities where I can fully use my skills for the success of the organization, and that will provide me with advancement opportunities. I am authorized to work in the US for any employer.
Overview
14
14
years of professional experience
Work History
Placement Coordinator
American Health Staffing Group, Interim
01.2022 - 09.2023
- Completed the full onboarding experience from start to finish for interim leaders who take initial 13 week assignments via WorkDay HRIS
- Onboarding anywhere between 3-7 leaders at a time
- Meticulously maintained a comprehensive portfolio of 27 interim leaders and attended to their finances, credentialing, expiring compliance items, living arrangements, car and flight transportation needs
- Reconciled company credit cards up to $50k monthly, ensuring all charges were accounted for and processed before month end
- Filed invoices, delivery orders and communicated heavily with vendors to ensure proper products for housing were delivered and accounted for on the invoices
- Completes all medical credentialing between client and facility to ensure 100% completion for start date
- Maintained a 95% KPI standard to have leaders start their assignment on time
- Navigated the intricate compliance fields- including important healthcare regulations such as HIPAA, Joint Commission Standards, and the unique licensing requirements specific to each state
- Conducted background checks, drug screens, reference checks, verified immunization records and client specific paperwork
- Spear headed a housing logistic team and project to track and forecast monthly housing costs across the nation
- This project led to staying under budget on contracts with a success rate of 88%
- Worked closely with the recruitment team and interim travel leaders to ensure the best possible experience for both the facility and the traveler
- Completed resume re-writes for candidates to ensure the highest potential for hire
Assistant District Manager
Liberty Military Housing
07.2021 - 01.2022
- Responsible for the community budget and achievement of operational, financial and occupancy goals maintaining 75% or higher
- Scheduled carpet cleaning & carpet replacement vendors, painting vendors, lawn maintenance and cleaning vendors to come out within 2 business days of a move out to get started on the turn process of a home
- Paid monthly invoices for the maintenance staff totaling up to $250k monthly for different products needed in house and for monthly labor costs
- Assisted to manage, hire, onboard, and develop the on-site team, including internal office and maintenance personnel
- Inspected vacant homes to ensure perfect move in experience for our military members
- Ensured resident concerns and requests were properly responded to within 24 hours
Leasing Manager
Place Properties
03.2017 - 03.2021
- Processed lease applications and qualify residents while adhering to Fair Housing Laws
- Conducted inspections on all apartments to ensure market ready vacancy status
- Provided reports on marketing, occupancy, monthly financials, closing ratios
- Campaign manager of community outreach
- Implemented resident retention program which saved our occupancy from dropping to below 70%
- Was able to maintain between 79%-88% occupancy during post Covid housing increases
Property Manager
Weinstein Properties
05.2014 - 12.2016
- Managed onsite leasing and maintenance teams
- Filed evictions and correspond with attorney office and police department Responded to emergency situations which occur on property
- Prepared financial explanations of month to month and yearly property performance
Leasing Consultant/Manager
Weinstein Properties
05.2013 - 11.2014
- Resolved resident and property issues proactively
- Mentored and train other team members
- Prepared Incident Reports, Unlawful Detainers, Evictions
- Yardi: Adjust resident account ledgers and researches charges/credits
Project Coordinator IMT
Verizon Wireless Call Center
11.2011 - 05.2013
- Prepared multiple daily reports on adherence, attendance and overtime hours
- Analyzed call trends and data in IEX/WFM
- Real- time monitoring of queues and transaction management across multiple departments
- Prepared meeting minutes for Directors, Assistant Directors and Supervisors
Senior Customer Service Representative
Resolution Rescue Info
01.2011 - 11.2011
- Lead team meetings to execute daily initiatives providing strategies for implementation Record team statistics on monthly goals
Culture Crew Member
Verizon Wireless
08.2010 - 05.2011
- Facilitated center wide events accommodating approx
- 300 employees
Customer Service Representative
Verizon Wireless
12.2009 - 12.2010
- Analyzed customer concerns and needs while balancing company revenue concerns
- Assist supervisor with floor support to other employees
- Resolved issues calmly, effectively and efficiently to ensure customer satisfaction
- Employee of the month May 2010
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
Wilmington, NC12.2008
Skills
- Increase profits by utilizing data entry into SAP
- Maintaining and meeting monthly budgets, reconciling multiple monthly credit cards
- Invoicing Knowledge of RN/LPN specialties and immunization records
- Team and detail oriented- heavy on communication
- Proficient in
- Microsoft Office, I Guides, ACSS, OneSource, Excel and Knowledge Base
- Ability to multitask, efficiently and effectively in high-pressure situations
- Quickly learn, pivot and adapt to changing situations
- Proficient organizational and leadership skills
- Critical Thinking
- Confidential Records Management
Timeline
Placement Coordinator
American Health Staffing Group, Interim
01.2022 - 09.2023
Assistant District Manager
Liberty Military Housing
07.2021 - 01.2022
Leasing Manager
Place Properties
03.2017 - 03.2021
Property Manager
Weinstein Properties
05.2014 - 12.2016
Leasing Consultant/Manager
Weinstein Properties
05.2013 - 11.2014
Project Coordinator IMT
Verizon Wireless Call Center
11.2011 - 05.2013
Senior Customer Service Representative
Resolution Rescue Info
01.2011 - 11.2011
Culture Crew Member
Verizon Wireless
08.2010 - 05.2011
Customer Service Representative
Verizon Wireless
12.2009 - 12.2010
Bachelor of Arts - Communication Studies
University of North Carolina At Wilmington
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