Kasey Drady
Cloverdale,CA
Summary
Proven leader with extensive experience in the hospitality industry, notably at Geyserville Gun Club, where I significantly increased revenue through creative marketing and exceptional service. Expert in staff training and customer relationship building, I excel in fostering loyal customer bases and enhancing team productivity. My approach combines innovative sales promotion techniques with a deep knowledge of wine and liquor, driving both satisfaction and profitability. Reliable individual proudly offering almost twenty years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.
Overview
17
17
years of professional experience
Work History
Bar Manager
Geyserville Gun Club
09.2017 - Current
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased revenue with creative marketing initiatives and promotional events.
Sales Representative
Eagle Distributing Company
11.2013 - 05.2019
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Stayed up-to-date with industry trends to position company as market leader.
- Exceeded sales targets through effective planning and goal setting.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
Bar Manager
SkyLounge
04.2007 - 11.2013
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Cafe Portifino
09.2012 - 10.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Arts - Business
Santa Rosa Junior College
Santa Rosa, CASkills
- Team Leadership
- Staff Training
- Health and safety
- Training and mentoring
- Responsible Alcohol Service
- Staff Scheduling
- Customer Relationship Building
- Sales Promotion
- Relationship Building
- Supervisory Experience
- Wine and liquor knowledge
- Event Coordination
Timeline
Bar Manager
Geyserville Gun Club
09.2017 - Current
Sales Representative
Eagle Distributing Company
11.2013 - 05.2019
Bartender
Cafe Portifino
09.2012 - 10.2013
Bar Manager
SkyLounge
04.2007 - 11.2013
Associate of Arts - Business
Santa Rosa Junior College
Similar Profiles
Ryan SchusterRyan Schuster
Bartender at Geyserville Gun ClubBartender at Geyserville Gun Club
Robin HudnallRobin Hudnall
Lodge Manager at Honey Brake Lodge, Outfitters. Gun ClubLodge Manager at Honey Brake Lodge, Outfitters. Gun Club
Alexander KopecAlexander Kopec
Volunteer at Mid-Carolina Gun ClubVolunteer at Mid-Carolina Gun Club