Summary
Overview
Work History
Education
Skills
Timeline
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Kasey Elmerick

Fairlawn,OH

Summary

Excelled in boosting efficiency and loyalty. Demonstrated reliability and a knack for problem-solving, ensuring operational excellence without compromising quality. Achieved significant improvements in workflow and customer satisfaction.

Reliable and offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.

Overview

10
10
years of professional experience

Work History

Customer Service Cashier

Walgreens
10.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.

Inventory Management Coordinator

Signet Jewelers
07.2022 - Current
  • Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
  • Optimized workflows to drive increased efficiency across all departments by analyzing processes and recommending improvements.
  • Delivered top-notch results consistently by aligning objectives with organizational goals, setting clear expectations, and measuring performance regularly.
  • Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Assisted in stocker cooler and shelves
  • Run the Photo Department as well, creating photo projects, taking phone calls and assisting customers with the kiosk

Clerical and Shipping Specialist

Signet Jewelers
02.2015 - 07.2022
  • Fostered a culture of continuous improvement within the department by encouraging open discussions regarding operational challenges and potential solutions.
  • Managed inventory levels for accuracy and timely replenishment, minimizing stockouts and backorders.
  • Established strong relationships with clients by providing exceptional support in addressing shipment-related inquiries or concerns.
  • Implemented a comprehensive tracking system for all shipments, ensuring real-time visibility and accurate delivery estimates.
  • Streamlined order processing workflows, enabling faster turnaround times from order placement to dispatch.
  • Facilitated seamless communication between warehouse staff, carriers, and client representatives to resolve any discrepancies in a timely manner.
  • Assisted in new employee onboarding by developing training programs tailored specifically towards enhancing shipping-related competencies.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Education

High School Diploma -

Mapleton High School
Ashland, Ohio
05-2010

Skills

  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Guest services
  • Product knowledge
  • Customer inquiries
  • POS system operation
  • Payment collection
  • Merchandise restocking
  • Up-selling techniques
  • Data entry proficiency
  • Stress management
  • Issue escalation

Timeline

Customer Service Cashier

Walgreens
10.2023 - Current

Inventory Management Coordinator

Signet Jewelers
07.2022 - Current

Clerical and Shipping Specialist

Signet Jewelers
02.2015 - 07.2022

High School Diploma -

Mapleton High School

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Kasey Elmerick