Kasey Feggings
Atlanta,GA
Summary
Professional with extensive experience in high-volume office environments, delivering exceptional clerical and operational support. Strong judgment and positive demeanor enable effective management of diverse tasks independently. Proven track record of enhancing efficiency and streamlining processes in fast-paced settings. Expertise in record management, personnel management, and communication skills drives organizational success.
Overview
6
6
years of professional experience
Work History
Administrative Clerk
Daffodil Pediatrics
Forest Park, Georgia
04.2025 - Current
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Resolved customer complaints promptly and professionally.
- Created, updated and maintained detailed documents, charts, and spreadsheets to sort company information.
- Managed patient scheduling and appointment confirmations for pediatric consultations.
- Processed insurance claims and verified patient eligibility efficiently.
- Maintained accurate patient records and updated information in electronic systems.
- Assisted in coordinating front desk operations and supported team members as needed.
- Handled incoming calls, addressing inquiries and directing patients to appropriate staff.
- Organized office supplies and ensured inventory levels met operational needs.
- Collaborated with healthcare providers to streamline communication regarding patient care.
Customer Service Representative
Swift Health Medical Group
Morrow, Georgia
09.2022 - 03.2025
- Maintained 100% accuracy entering large volumes of data into databases which significantly enhanced operational effectiveness and efficiency.
- Mentored and trained new team members in organizational protocols; logging and verifying daily inquiries and requests.
- Responded to patient inquiries through phone and email promptly.
- Assisted patients with appointment scheduling and insurance verification.
- Managed patient records ensuring accuracy and confidentiality.
- Collaborated with healthcare providers to address patient concerns efficiently.
- Educated patients on services, procedures, and health plans effectively.
Customer Service Representative
Chime Solutions
Morrow, GA
02.2019 - 09.2022
- Assisted various business groups with the organization and dissemination for acquisitions.
- Secured sensitive official and financial materials to protect client privacy.
- Initialized a tracker that coordinated, managed, and supported customer relations, which streamlined administrative processes and heightened customer satisfaction.
- Evaluated technical problems with a troubleshooting resolution tree to find appropriate solutions.
- Supported and resolved clients' inquiries and requests regarding their insurance claims and benefits.
- Handle inbound and outbound calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
Google’s Career Data Analytics Certificate -
Online
01.2024
Pharmacy of Completion - Pharmacist
Alterius Career College
Atlanta, GA08-2017
High School - Marketing Management
Faith Academy
Stockbridge05-2016
Skills
- Detail-oriented
- Customer Service
- Records management
- Communication
- Office Management
- Microsoft Suite Proficient
- Interpersonal communication
- Team collaboration
- Problem solving
- Time management
- Adaptability to technology
- Workflow optimization
Personal Information
Title: Front Office Assistant
Professional Development
- Incident Management Response Securing Internet Accessible Systems, Federal Virtual Training Environment
- Web and Email Server Security, Federal Virtual Training Environment
Timeline
Administrative Clerk
Daffodil Pediatrics
04.2025 - Current
Customer Service Representative
Swift Health Medical Group
09.2022 - 03.2025
Customer Service Representative
Chime Solutions
02.2019 - 09.2022
Google’s Career Data Analytics Certificate -
Online
Pharmacy of Completion - Pharmacist
Alterius Career College
High School - Marketing Management
Faith Academy
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