Kasey Fine
Camas,WA
Summary
Dedicated and customer-focused professional with over 14 years of experience in office administration, customer service, and team leadership. Skilled at streamlining operations, coordinating teams, and maintaining high performance standards. Recognized for problem-solving, efficiency, and building positive client and employee relationships. Seeking a role to where I can utilize my leadership, organizational, and service expertise to make a lasting impact.
Overview
16
16
years of professional experience
Work History
Service Advisor
TEC Equipment
Portland, OR
11.2021 - 08.2025
- Delivered exceptional customer service and served as the first point of contact for walk-in clients.
- Coordinated the new truck process from dealership arrival through delivery.
- Managed data entry, filed warranty claims, and communicated updates promptly.
- Assigned technicians worked and resolved issues to ensure timely, quality service.
- Coordinated service appointments and follow-up communications with customers.
- Managed service orders and ensured timely processing of requests.
- Maintained accurate records of customer interactions and service history.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Department Manager & Leadership Roles
Fred Meyer
05.2012 - 11.2021
- Progressively promoted through multiple management roles:
- Retail Department Manager (2019 – 2021)
- Assistant Home Manager (2017 – 2019)
- Operations Assistant Manager (2016 – 2017)
- Relief Assistant Manager (2014 – 2016)
- Furniture Section Head (2012 – 2014)
- Directed teams of up to 25 associates, ensuring high productivity and engagement.
- Coached and developed staff to deliver excellent customer service.
- Oversaw sales, labor, and shrink goals while maximizing profitability.
- Maintained stockroom standards, compliance, and operational efficiency.
- Modeled 'Customer 1st' values and company mission across departments.
Supervisor
Round Table Pizza
03.2009 - 05.2012
- Managed scheduling, training, and supervision of employees in day-to-day operations.
- Delivered excellent customer service and effectively resolved complaints.
- Ensured compliance with food safety standards in a fast-paced environment.
- Promoted a safe, organized, and team-oriented workplace.
Education
High School Diploma -
Lewis And Clark High School
Vancouver06-2006
Skills
- Office administration
- Data entry
- Microsoft Office
- Basic Excel knowledge
- Team leadership
- Staff development
- Customer service excellence
- Problem solving
- Sales growth
- Brand loyalty
- Process improvement
- Operational efficiency
- Inventory control
- Time management
- Attention to detail
References
References available upon request.
Timeline
Service Advisor
TEC Equipment
11.2021 - 08.2025
Department Manager & Leadership Roles
Fred Meyer
05.2012 - 11.2021
Supervisor
Round Table Pizza
03.2009 - 05.2012
High School Diploma -
Lewis And Clark High School
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