Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Gagliardi

Coxs Creek,KY

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 13 years.

Overview

13
13
years of professional experience

Work History

Medical Receptionist

U Of L
09.2023 - Current
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

Inbound Call Representative 2

Humana
06.2023 - 09.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Contributed to team sales goals by upselling products and services to customers.
  • Streamlined internal processes for improved efficiency, reducing overall costs for the organization.

Appointment Scheduler

CHI St. Joseph Hospital
09.2022 - 06.2023
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.

Patient Access Representative

Conifer
03.2022 - 09.2022
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.

Phlebotomist/Specimen Accessioner

American Health Associates Inc.
01.2011 - 07.2019
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Packaged and shipped specimens to central lab daily.

Education

No Degree - CCMA/Phlebotomist

American Medical Careers
Flint

Skills

  • Medical Transcription
  • Medical Charting
  • Medical Billing
  • Payment Collection
  • Insurance Verification
  • Referral Verification
  • HIPAA Compliance
  • Medical Terminology
  • Letter Preparation
  • Mail Management
  • Patient Scheduling

Timeline

Medical Receptionist

U Of L
09.2023 - Current

Inbound Call Representative 2

Humana
06.2023 - 09.2023

Appointment Scheduler

CHI St. Joseph Hospital
09.2022 - 06.2023

Patient Access Representative

Conifer
03.2022 - 09.2022

Phlebotomist/Specimen Accessioner

American Health Associates Inc.
01.2011 - 07.2019

No Degree - CCMA/Phlebotomist

American Medical Careers

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Kasey Gagliardi