Summary
Overview
Work History
Education
Skills
Timeline
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Kasey Garvey

Dayton,OH

Summary

Motivated Patient Account Representative offering 10 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Detail-oriented with knowledge of billing systems, EPIC and insurance practices. Organized and dependable , successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Patient Account Specialist

Kettering Health
05.2022 - Current
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Posted payments and processed refunds.
  • Prepared reports detailing billing actions, flags and other key information.
  • Electronically submitted bills according to compliance guidelines including rebilling claims.
  • Researched billing errors and discrepancies to initiate corrective action.
  • Worked spreadsheets to verify payments, collect claim information, correct insurance information and verify outstanding balances.
  • Worked multiple workqueues for different teams within billing to help better manage WQ status.
  • Reviewed third party findings in order to adjust and work patient accounts accordingly.
  • Worked special projects with both HB and PB including ePremis, rebills, cancel claims, adjustments, denials etc.


Support Associate

Dayton Physicians Network
08.2020 - 05.2022
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Carried out front office duties utilizing data entry skills in framework of medical database of Onco/NexGen.
  • Successfully checking out and scheduled patient appointments. Placed reminder calls to deliver exceptional patient experience for no shows or cancellation reschedules.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Apart of Morale Committee to better enhance experience of employees at DPN
  • Supported team with knowledgeable administrative assistance.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Working directly with doctors and nursing staff in order to make sure orders were scheduled in a timely manner including any biomarkers, scans, labs or surgeries.


Patient Access Representative

Kettering Cancer Center
04.2018 - 07.2020
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Took copayments and compiled daily financial records.
  • Used EPIC to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Created team building and planning events for coworkers.
  • Employee advisory council.

Call Center Representative Specialist

Assurant
10.2013 - 04.2014
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered average of fifty calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Answered all calls regarding hazard insurance and applying insurance to customers profiles.
  • Update insurance or applying forced insurance
  • Training new hires to perform at their best to increase the volume for Wells Fargo

Manager

The Children's Place
01.2011 - 09.2011
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

Education

High School Diploma -

Kettering Fairmont High School
Kettering, OH
06.2011

Skills

  • Organizational Skills
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Customer Service Support
  • Tracking and Documentation
  • Attention to Detail
  • Bill Processing
  • Insurance Eligibility Verifications
  • Medical Billing
  • Time Management
  • Electronic Health Records Systems
  • HIPAA Understanding

Timeline

Patient Account Specialist

Kettering Health
05.2022 - Current

Support Associate

Dayton Physicians Network
08.2020 - 05.2022

Patient Access Representative

Kettering Cancer Center
04.2018 - 07.2020

Call Center Representative Specialist

Assurant
10.2013 - 04.2014

Manager

The Children's Place
01.2011 - 09.2011

High School Diploma -

Kettering Fairmont High School

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