Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kasey Genaway

Hickory,NC

Summary

Experienced and dedicated worker with 2 years in a leadership role. Demonstrates leadership through leading by example rather than just telling others what to do. Skilled in multitasking from previous fast food and retail roles. Has extensive customer service experience. Willing to go above and beyond to achieve the best outcomes. Works well in a team setting and individually. Computer savvy and continues to search for opportunities to improve productivity in any way.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Lab Technician

Eyemart Express
08.2021 - Current
  • Maintain a safe and organized laboratory environment, adhering to strict safety protocols while also keeping the lab tidy and organized.
  • Inspect laboratory equipment to maintain good working condition for optimal results.
  • Train new laboratory personnel.
  • Troubleshoot equipment malfunctions, ensuring minimal downtime. Operate and perform preventative maintenance to maintain optimal functionality.
  • Identify areas for process improvement, implementing changes that increased overall lab performance.
  • Calibrate seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Contact patients when eyeglasses are complete or when online orders arrive in store.
  • Operate lensometers to orient and mark uncut lenses for eyeglasses.
  • Proven ability to learn quickly and adapt to new situations.
  • Work effectively in fast-paced environments.
  • Work well in a team setting, providing support and guidance.
  • Demonstrate respect and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Pays attention to detail while completing assignments.

Cashier/Loader

Lowe’s Home Improvement
09.2018 - 07.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Greeted customers entering store and responded promptly to customer needs.
  • As a loader, I retrieved carts from the lot and helped customers load heavy items into their vehicle. I occasionally helped in the garden center or in the lumber department as well.

Assistant Unit Director

Bojangles’
08.2016 - 09.2018
  • Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
  • Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.

Office Assistant

The Jewelry Exchange
07.2016 - 08.2016
  • My responsibilities were customer service, inventory control, and accounts payable. My most important responsibility was to make sure orders were filed correctly on the computer. This ensured that the inventory count was balanced with purchase orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
  • Reduced errors in file management by consistently double-checking and verifying data entry.
  • Streamlined recordkeeping processes by identifying opportunities for improvement in existing procedures.

Team Member

Chick-fil-A
08.2015 - 06.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Contributed to team success by completing orders quickly and accurately.

Team Trainer

Bojangles’
11.2010 - 07.2015
  • Trained other employees in customer service, food safety, and performance requirements.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Demonstrated new products, procedures and techniques to employees.

Education

Bachelor of Science - Biology

Lenoir-Rhyne University
Hickory, NC
05-2016

No Degree - Graphic And Digital Design

Appalachian State University
Boone, NC
07-2014

Associate of Arts -

Catawba Valley Community College
Hickory, NC
05-2013

High School Diploma -

Hickory High School
Hickory, NC
06-2010

Skills

  • Attention to detail
  • Positive attitude
  • Innovative
  • Problem-solving
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Customer service
  • Time management skills
  • Written and verbal communication
  • Computer skills
  • Team leadership
  • Sorting and categorizing
  • Heavy lifting
  • Tech-Savvy
  • Creative solutions
  • Creative design
  • Microsoft Office
  • Multitasking
  • Organizational skills
  • Continuous improvement

Certification

  • CNP - Certified Notary Public - EXP 2028

Timeline

Lab Technician

Eyemart Express
08.2021 - Current

Cashier/Loader

Lowe’s Home Improvement
09.2018 - 07.2021

Assistant Unit Director

Bojangles’
08.2016 - 09.2018

Office Assistant

The Jewelry Exchange
07.2016 - 08.2016

Team Member

Chick-fil-A
08.2015 - 06.2016

Team Trainer

Bojangles’
11.2010 - 07.2015

Bachelor of Science - Biology

Lenoir-Rhyne University

No Degree - Graphic And Digital Design

Appalachian State University

Associate of Arts -

Catawba Valley Community College

High School Diploma -

Hickory High School

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