Kasey Gisewite
Germatown,Ohio
Summary
Licensed Insurance Professional specializing in personal and surplus lines insurance. A result-oriented professional committed to driving continuous improvement in efficiency, quality, retention and customer centricity. Committed to driving culture that prioritizes employee engagement and inspires continued growth and development by fostering a positive work environment where all feel valued, encouraged, and supported to learn, innovate, and succeed without fear of failure.
Overview
31
31
years of professional experience
Work History
Senior Brokerage Placement Specialist
Kraft Lake Insurance Agency
Grand Rapids, MI
04.2021 - Current
- Implemented training programs for new hires, improving onboarding processes and team integration.
- Collaborated with hiring managers to define job requirements and streamline the selection process.
- Trained and mentored new representatives, fostering skills development and knowledge retention.
- Implemented process improvements that streamlined workflows and elevated service quality.
- Resolved complex customer issues, ensuring high levels of satisfaction and loyalty.
- Collaborated with cross-functional teams to develop solutions for recurring service challenges.
- Maintained comprehensive knowledge of products and services to provide accurate information to customers.
- Developed training materials that standardized procedures across the customer service department.
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
Sales Administrator
Metlife General Agency/Farmers Insurance
Dayton, OH
12.2014 - 04.2021
- Maintained top performer in department with quality and quantity of work performed.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Developed and maintained long-term relationships with policyholder's and small business entities.
- Managed complex transaction and emotional customer situations promptly and professionally while meeting service commitments.
- Entered customer data into AMS 360 system and communicated service concerns with 40 different carriers.
- Resolved customer issues within timely manner while complying with company standards.
- Answered phone calls and emails from customers and agents and assisted with resolving their issues, both personal and commercial lines of business.
Correspondence Processor
Metropolitan Auto & Home
Dayton, OH
10.1999 - 12.2014
- Processing incoming correspondence from mail, fax, and other departments.
- Imputing changes such as removing, replacing or adding drivers, vehicles, making changes on coverage's
- Cancellations, and required documents on Property and Casualty lines of business.
- Providing customer service support for call center during high call volume.
- Maintaining current procedures for insurance policies for all 50 states.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Data Entry Claims Processor
Dayton Area Health Plan
Dayton, OH
04.1998 - 11.1999
- Inputting information on claim forms into computer.
- Making sure information was correctly submitted with medical diagnosis, provider and member information.
- Job also consists of helping with copy of claims that need to be resubmitted and forwarding them to the correct departments.
- Copied, logged and scanned supporting documentation.
Medical Records Clerk
Good Samaritan Hospital
Dayton, OH
04.1996 - 04.1998
- Retrieving and forwarding medical records to appropriate departments, maintaining organized work space to allow for optimum efficiency, fax requested medical records to various medical facilities/offices, file retrieved records correctly.
- Maintain professional demeanor at all times when dealing with various medical personnel.
- Help maintain organized filing system by setting up new files, typing and organizing disassembled files forwarded from various departments.
- Maintain highest degree of confidentiality at all times.
- Reviewed charts and flag incomplete or inaccurate information.
- Trained six direct reports on department procedures and policies to maximize department effectiveness.
Customer Service Representative
Victoria's Secret Direct
Kettering, Ohio
11.1994 - 04.1996
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Scored in top 10% of employees in successful resolution of issues
- Developed reputation as an efficient service provider with high levels of accuracy.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Legal Secretary Program Certificate -
Miami Valley Career Technology Center
Clayton, OhioDiploma - undefined
Dixie High School
New Lebanon, OhioSkills
- Attentive to detail, dependable, punctual, organized personable, high regard to quality, willingness to learn, with a positive professional attitude
- Exceptional written and oral communication
- Broad knowledge of departmental goals and objectives
- Demonstrates interpersonal and negotiation skills
- Proficient in ISO forms, Accord Applications and Policy Language
- Creative problem solving and innovations
- Strong commitment to culture
- Cultivates teamwork and fosters collaboration
- Advanced analytical skills
Timeline
Senior Brokerage Placement Specialist
Kraft Lake Insurance Agency
04.2021 - Current
Sales Administrator
Metlife General Agency/Farmers Insurance
12.2014 - 04.2021
Correspondence Processor
Metropolitan Auto & Home
10.1999 - 12.2014
Data Entry Claims Processor
Dayton Area Health Plan
04.1998 - 11.1999
Medical Records Clerk
Good Samaritan Hospital
04.1996 - 04.1998
Customer Service Representative
Victoria's Secret Direct
11.1994 - 04.1996
Diploma - undefined
Dixie High School
Legal Secretary Program Certificate -
Miami Valley Career Technology Center