Kasey Golko

Partner with branches nationwide to streamline physical and electronic money movement requests submitted by customers. Protect the institution and the customer by ensuring no fraud is occurring on high dollar amount wire transactions. Collaborate with teammates and management to develop new processes and training models.

Communicate directly with customers and agents to achieve an ideal customer experience while understanding and abiding by all Chase and Federal compliance regulations. Process loans from origination to funding while maintaining above average quality metrics. Manage a pipeline exceeding 100 loans while achieving acceptable cycle times and customer satisfaction. Work hand in hand with internal Chase partners and vendors to move a loan through the process and ensure it meets Chase guidelines.