Summary
Overview
Work History
Education
Skills
Timeline
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Kasey Gruvman

Summary

Proven multitasker and relationship builder, I've excelled in customer engagement and satisfaction at Trader Joe's and beyond. Leveraging deep industry knowledge and a professional demeanor, I've driven repeat business and fostered a loyal clientele. My adaptability and resourcefulness underline my commitment to growth and excellence in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Wine Server

Split Rail Winery
04.2024 - Current
  • Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
  • Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
  • Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
  • Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
  • Balanced the needs of multiple tables simultaneously while maintaining a high level of attentiveness and efficiency.

Bartender

Barbarian Brewery
05.2018 - 04.2024
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Maintained a clean and organized bar environment for improved customer experience.
  • Demonstrated adaptability during high volume periods, maintaining composure under pressure.
  • Collaborated with fellow staff members to optimize workflow and service quality.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.

Crew Member

Trader Joe's
01.2013 - 05.2018
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Bachelor of Arts - Education/multiple Disciplinary

Boise State University
Boise, ID
12.2017

Skills

  • Exceptional customer service
  • Efficient multitasking
  • Guest Relations Management
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Reliable and Responsible
  • Adaptable and Flexible

Timeline

Wine Server

Split Rail Winery
04.2024 - Current

Bartender

Barbarian Brewery
05.2018 - 04.2024

Crew Member

Trader Joe's
01.2013 - 05.2018

Bachelor of Arts - Education/multiple Disciplinary

Boise State University

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Kasey Gruvman