Kasey Guzman
Azle
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Payroll/Benefits Specialist
Azle Independent School District
03.2025 - Current
- Managed payroll processing, ensuring accuracy and compliance with regulations.
- Administered employee benefits programs, enhancing employee satisfaction and retention.
- Developed training materials for new payroll staff, improving onboarding efficiency.
- Collaborated with HR to streamline payroll integration with performance management systems.
- Conducted audits of payroll data to identify discrepancies and implement corrective actions.
- Supported annual open enrollment process, providing employees with clear information about benefit options and changes.
- Assisted in conducting internal audits for compliance with company guidelines and legal requirements related to payroll and benefits administration.
Administrative Staff Assistant
American Airlines
09.2024 - 03.2025
- Administered payroll, set team schedules and maintained records.
- Audited timesheets and payroll records for accuracy.
- Code and processed discrepancies in timesheets for airports employees.
- Review FMLA and other leaves cases and update balance in to employees timesheets.
- Code SICK and other type of abscesses for 300+ employees from deferent airports.
STAFF ASSISTANT I, INFLIGHT DFW
American Airlines
03.2024 - 09.2024
- Assisting Flight Attendants with any type of inquiries regarding attendance, trip assignments, meeting with managers or other issues with electronic devices
- Ensuring telephone coverage, greeting and directing customers, handling mail, ordering and distributing office supplies
- Troubleshoots and escalates office technology issues, including telephone and copier machines
CREW SCHEDULER
Envoy Air
01.2023 - 12.2023
- Responsible for communicating with Envoy dispatchers, chief pilots, flight service managers and the pilots and flight attendants
- Ensure that all Envoy flights are properly staffed with Pilots and Flight Attendants while abiding by the contractual agreements and legalities
- Responsible for fixing schedule disruptions and rerouting crews as needed
- Track and monitor FAR legality compliance happening in real time
- Provide exceptional customer service and support to our internal customers and crew, through inbound and outbound phone calls
- Work as an integral part of a team, while also working independently with little supervision
- Communicate with other departments as needed to coordinate operational needs
OPERATIONS CONTROL SUPERVISOR
Envoy Air
01.2021 - 12.2022
- Leads and coordinates the activities of workers in one or more occupation
- Interpret company policies to workers and enforces safety regulations
- Resolving work problems or assists workers in solving work problems
- Initiates or suggests plans to motivate workers to achieve work goals
- Monitor flight operation for on time departures
- Communicate with other departments to ensure safety of employees and passengers
PASSENGER SERVICE SUPERVISOR
Envoy Air
01.2019 - 12.2021
- Monitored security concerns and adhere to related requirements
- Evaluated employees job performance and motivated staff to improve productivity
- Guided employees through routine and complex administrative situations with decisive but motivational approach
LEAD SCHEDULER
Envoy Air
01.2019 - 12.2019
- Revised agents' schedules, shortages and other types of interruptions in the daily operation
- Resolved material and manpower shortage problems quickly and efficiently
- Prepared reports about the staffing of 200+ employees
- Optimized personnel coverage, prepared work schedules based on staff availability and forecasted demands
PASSENGER SERVICES LEAD AGENT
Envoy Air
01.2017 - 12.2019
- Greeted passengers and provided boarding instructions
- Delivered exceptional service to customer through active engagement, effective listening and well-developed interpersonal skills
- Coordinate employee work schedules and delegated daily assignments
Education
COMUNICATIONS -
University of Puerto Rico
01.2016
HUMAN RESOURCES - undefined
University of Puerto Rico
01.2014
HIGH SCHOOL DIPLOMA - undefined
Isidro A. Sanchez
01.2013
Skills
- Bilingual (Spanish and English)
- Team worker
- Excellent interpersonal skills
- Organized
- Health insurance management
- Verbal and written communication
- New employee enrollment
- Benefits explanation
- Documentation and reporting
- FMLA comprehension
- Special projects
- Leadership skills
- Multitasking
Timeline
Payroll/Benefits Specialist
Azle Independent School District
03.2025 - Current
Administrative Staff Assistant
American Airlines
09.2024 - 03.2025
STAFF ASSISTANT I, INFLIGHT DFW
American Airlines
03.2024 - 09.2024
CREW SCHEDULER
Envoy Air
01.2023 - 12.2023
OPERATIONS CONTROL SUPERVISOR
Envoy Air
01.2021 - 12.2022
PASSENGER SERVICE SUPERVISOR
Envoy Air
01.2019 - 12.2021
LEAD SCHEDULER
Envoy Air
01.2019 - 12.2019
PASSENGER SERVICES LEAD AGENT
Envoy Air
01.2017 - 12.2019
HUMAN RESOURCES - undefined
University of Puerto Rico
HIGH SCHOOL DIPLOMA - undefined
Isidro A. Sanchez
COMUNICATIONS -
University of Puerto Rico
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