Kasey Hayes
Breaux Bridge,LA
Summary
Proven expert in Documentation Management and Customer Relations, I significantly enhanced customer satisfaction due to the resolution process with payment disputes. I also assisted with record-keeping processes at Farmers Merchants Bank And Trust Company. My meticulous attention to detail and ability to solve complex problems have driven business growth and fostered strong client relationships. Dependable and responsible, I have found myself to be adaptable to fast-paced environments, always prioritizing quality assurance and efficient electronic archiving. I consider myself an organized and dependable candidate successful at managing multiple priorities with a positive attitude. There is also the willingness to take on added responsibilities within the realm of my knowledge to meet team goals.
Overview
8
8
years of professional experience
Work History
Call Center Payments Dispute Specialist
Farmers Merchants Bank And Trust Company
11.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Completed daily operations within a busy office environment, ensuring tasks were completed efficiently and accurately.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Coordinated closely with other departments within the organization for seamless collaboration during multifaceted dispute resolutions, ensuring all relevant parties were informed and engaged throughout the process.
- Participated in ongoing professional development opportunities to stay current with industry best practices for resolving complex disputes effectively.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and uptodate.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Coordinated with various departments to support cross-functional needs.
- Streamlined scanning processes by implementing standardized procedures for digitizing physical documents, resulting in more efficient record management.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Followed security protocols to protect sensitive and proprietary information.
Assistant File Clerk
Hub City Ford
05.2016 - 12.2017
- Collaborated with other clerks in maintaining an organized file room, ensuring easy access to important documents for all employees.
- Reduced document processing time by efficiently sorting, labeling, and filing incoming correspondence and reports.
- Utilized knowledge of industry-specific terminology and filing practices to maintain organized records for specialized departments.
- Supported office staff by promptly retrieving requested files from storage areas and delivering them as needed.
- Examined, categorized, and sorted incoming documents.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Compiled, sorted and filed high volume of documents.
- Added and updated records with current materials.
- Maintained accuracy of records by verifying accuracy of data in records.
Education
Cosmetology - Cosmetology
Cosmetology Training Center
Lafayette, LA01.2018
High School Diploma -
Breaux Bridge High School
Breaux Bridge, LA05.2015
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Electronic Archiving
- Clerical skills
- Records Management
- Dependable and Responsible
- Data Entry
- Organizational Skills
- Filing management
- Attention to Detail
- Decision Making and Prioritization
- Meticulous attention to detail
Timeline
Call Center Payments Dispute Specialist
Farmers Merchants Bank And Trust Company
11.2018 - Current
Assistant File Clerk
Hub City Ford
05.2016 - 12.2017
Cosmetology - Cosmetology
Cosmetology Training Center
High School Diploma -
Breaux Bridge High School
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