Kasey Hayes
Conroe,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Store Manager of Operations
Dogtopia
06.2019 - Current
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales through excellent customer service and adherence to standard practices.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Approved regular payroll submissions for employees.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
Parking Booth Attendant
Standard Parking
12.2018 - 09.2020
- Assisted in resolving customer complaints and concerns, ensuring a high level of customer retention.
- Enhanced customer satisfaction by providing friendly and efficient service at the parking booth.
- Responded promptly to emergency situations, coordinating with appropriate parties to ensure timely resolution and minimal disruption to operations.
- Monitored vehicle entry and exit patterns, adjusting staffing levels as needed to maintain optimal efficiency during peak hours.
- Reduced wait times for vehicles entering and exiting the facility by quickly processing transactions.
- Managed daily cash handling responsibilities, accurately balancing revenue and reporting discrepancies to management.
- Answered general questions about parking fees, facilities, and directions.
Overnight Customer Service Representative
Circle K
05.2017 - 12.2018
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly work station.
- Maintained inventory of all saleable items.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
Customer Service Manager
Walmart
03.2012 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 32 checkout stations to verify adequate cash supply.
Education
Associate of Arts - Criminal Justice
Lone Star College System
Conroe, TX12.2015
Skills
- Health and safety
- Employee Scheduling
- Employee Training
- Customer Service
- Multitasking and Organization
- Recruiting and Hiring
- Friendly and Positive
Timeline
Store Manager of Operations
Dogtopia
06.2019 - Current
Parking Booth Attendant
Standard Parking
12.2018 - 09.2020
Overnight Customer Service Representative
Circle K
05.2017 - 12.2018
Customer Service Manager
Walmart
03.2012 - 02.2017
Associate of Arts - Criminal Justice
Lone Star College System
Similar Profiles
Naiya DavisNaiya Davis
Canine Handler at DogtopiaCanine Handler at Dogtopia
Brittany LaurendineBrittany Laurendine
Front Desk Receptionist/Canine Coach at DogtopiaFront Desk Receptionist/Canine Coach at Dogtopia
Carlos RangelCarlos Rangel
Canine Coach/Dog Trainer at DogtopiaCanine Coach/Dog Trainer at Dogtopia