Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kasey Hernandez

Carl Junction,MO

Summary

Dynamic Assistant Manager at Walmart with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and financial management, I successfully improved cash accuracy and mentored staff, fostering a collaborative environment that boosted employee morale and performance. Committed to operational excellence and strategic planning.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Walmart
04.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Oversaw daily operations to maintain store cleanliness and organization.

Patient Care Technician

Ortho 4 States
04.2014 - 04.2018
  • Prepared patient documentation for physician evaluation.
  • Addressed patient concerns attentively.
  • Arranged appropriate tests based on patients' pain locations.
  • Gathered insurance data and obtained prior authorizations for various scans.
  • Managed scheduling for patient surgeries and tests.

Education

Associate Of General Studies -

Northeastern Oklahoma A&M
Miami, OK

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Meeting facilitation
  • Business development
  • Promotional planning
  • Consulting
  • Succession planning
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Strategic thinking
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Inventory management
  • Process improvement strategies
  • Financial reporting
  • Performance evaluation
  • Compliance
  • Vendor relationship management
  • Marketing
  • Sales forecasting

Timeline

Assistant Manager

Walmart
04.2018 - Current

Patient Care Technician

Ortho 4 States
04.2014 - 04.2018

Associate Of General Studies -

Northeastern Oklahoma A&M

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