Kasey Howard DiPaolo

Strong, adaptable leader and problem-solver dedicated to improving individual and team efficiency. I have successfully built and grown relationships in a fast-paced, high-stress environment over the last 6 years. I am seeking an opportunity to use my leadership skills and relationship-first mindset to make sound decisions that positively impact customer, team, and company success.

Mid-Market Forecasting DRI

• Develop a new deal assessment process to make forecasting more efficient for CSMs, CMs, and Managers
• Collaborate with CMs and CSMs in bi-weekly meetings
• Present new processes and gather feedback from my internal team about forecasting

CSM Campaigns

• Work with global managers to create customer facing email campaigns for CSM to use on a quarterly basis to drive engagement, SQLs, and improve transparency between leadership and CSMs
• Create target lists and campaign results reporting using data from Looker

HubSpot CSM Mentor

• Conduct 1:1 meetings with newly hired CSMs to go over metrics, consulting best practices, and build up technical knowledge for the first 3 months of the new hires tenure at HubSpot
• Work with the management team to assist in the ramp-up of up to 5 new hires throughout a year

CSM Forecasting Bootcamp Trainer

• Create, own, and train all new CSMs on the methodology of forecasting at HubSpot

• Team Management/Leading
• Marketing and Sales Automation
• Team Level Forecasting
• Book of Business Management
• Customer Success
• Inbound Marketing