Summary
Overview
Work History
Education
Skills
Charcuterie Catering
Interests
Timeline
Generic

Kasey Ivy

Washington,IN

Summary

Dynamic Prior Authorization Coordinator at TrueRx Health Strategists with a proven track record in optimizing patient outcomes through effective communication and meticulous attention to detail. Leveraged strong organizational skills to enhance team efficiency and reduce documentation errors, while maintaining strict HIPAA compliance. Committed to delivering exceptional customer service and fostering collaborative relationships with internal teams and external vendors.

Overview

10
10
years of professional experience

Work History

Prior Authorization Coordinator

TrueRx Health Strategists
07.2021 - Current
  • Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
  • Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
  • Collaborated with interdisciplinary teams to evaluate patient needs holistically, advocating for appropriate treatment plans based on individual circumstances.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Adapted quickly to shifting priorities within the department, demonstrating flexibility and resiliency under pressure while remaining focused on achieving desired results.
  • Contributed to improved patient outcomes by staying current on industry trends and changes in regulatory standards related to prescription drug coverage policies.
  • Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
  • Saved patients time and frustration by proactively resolving any issues or discrepancies in their medication coverage.
  • Provided empathetic support for patients navigating complex medical systems, offering guidance and assistance throughout the prior authorization process.
  • Optimized turnaround times for prior authorization requests, collaborating closely with physicians and clinical staff to expedite necessary treatments.
  • Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.

Assistant Manager

Knights of Columbus, Council 630
03.2019 - 06.2025
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised shift operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Shift Manager

KJB Theaters, Indiana Theater
11.2015 - 10.2024
  • Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
  • Reduced errors in documentation by meticulously reviewing medical records and verifying patient information.
  • Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
  • Increased team efficiency by providing comprehensive training on prior authorization procedures for new hires.
  • Collaborated with interdisciplinary teams to evaluate patient needs holistically, advocating for appropriate treatment plans based on individual circumstances.
  • Fielded telephone inquiries on authorization details from plan members and medical staff.
  • Adapted quickly to shifting priorities within the department, demonstrating flexibility and resiliency under pressure while remaining focused on achieving desired results.
  • Contributed to improved patient outcomes by staying current on industry trends and changes in regulatory standards related to prescription drug coverage policies.
  • Demonstrated exceptional problem-solving skills, addressing challenges related to patient care coordination and insurance requirements with a solutions-oriented mindset.
  • Saved patients time and frustration by proactively resolving any issues or discrepancies in their medication coverage.
  • Provided empathetic support for patients navigating complex medical systems, offering guidance and assistance throughout the prior authorization process.
  • Optimized turnaround times for prior authorization requests, collaborating closely with physicians and clinical staff to expedite necessary treatments.
  • Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.

Clerk

United States Postal Office
01.2018 - 06.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Processed weekly payroll for staff, ensuring timely and accurate salary distribution.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Maintained back office and lobby to ensure clean and welcoming environment for customers and employees.
  • Assisted other employees with their job roles to meet time requirements for delivery of mail and packages.

Education

General Education - Tourism, Convention, And Event Management

Ivy Tech Community College
Bloomington, IN

Core 40 High School Diploma -

Washington Catholic High School
Washington, IN
05.2016

Skills

  • HIPAA compliance
  • Benefit coverage
  • Strong organization
  • Pharmacology
  • Prescription coordination
  • Effective communication skills
  • Critical thinking
  • Proficiency in software
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking Abilities

Charcuterie Catering

I enjoy creating charcuterie/grazing tables for family and friends to exceed their vision on the food for their event. Every opportunity I receive to cater allows me to express my love for creativeness through food.

Interests

I enjoy playing pickleball and golf with family and friends I am able to challenge myself on trying new things and create a healthy work-life balance

Timeline

Prior Authorization Coordinator

TrueRx Health Strategists
07.2021 - Current

Assistant Manager

Knights of Columbus, Council 630
03.2019 - 06.2025

Clerk

United States Postal Office
01.2018 - 06.2021

Shift Manager

KJB Theaters, Indiana Theater
11.2015 - 10.2024

General Education - Tourism, Convention, And Event Management

Ivy Tech Community College

Core 40 High School Diploma -

Washington Catholic High School

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Kasey Ivy