Kasey Johnson
Clifton,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress
Dos Hombres
07.2021 - 08.2022
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Receptionist
MP Earthworks Inc
11.2019 - 06.2021
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Reduced incoming call response time by implementing an effective call routing system.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Waitress
Rib City
02.2015 - 09.2018
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Waitress
Starvin Arvin's
05.2014 - 10.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier/Customer Service
SINCLAIR
10.2013 - 01.2014
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Built relationships with customers to encourage repeat business.
Barista/cashier
Silverscoop
05.2009 - 10.2013
- Helped management keep adequate supply on hand by notifying of shortages.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Laborer
MP Earthworks
11.2019 - 06.2021
- Help lay pipe down
- Clearing out job sites
- Shoveled
Education
High school diploma -
South Park High School
Fairplay, CO06.2013
Skills
- Workflow Coordination
- Complex Problem-Solving
- Memory retention
- Menu Memorization
- Safe Food Handling
Certification
- CDL Class B, 09/01/22, 11/01/26
- Air brake endorsement
- Passenger
Timeline
Waitress
Dos Hombres
07.2021 - 08.2022
Receptionist
MP Earthworks Inc
11.2019 - 06.2021
Laborer
MP Earthworks
11.2019 - 06.2021
Waitress
Rib City
02.2015 - 09.2018
Waitress
Starvin Arvin's
05.2014 - 10.2015
Cashier/Customer Service
SINCLAIR
10.2013 - 01.2014
Barista/cashier
Silverscoop
05.2009 - 10.2013
High school diploma -
South Park High School
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