Summary
Overview
Work History
Education
Skills
I work on dirt bikes, 4 wheelers, min and all sorts of things with motors and electricity
Timeline

Kasey Jorgensen

Sioux City,IA

Summary

Proven leader with extensive experience at NAPA Auto Parts - Genuine Parts, enhancing store operations and customer satisfaction through expert inventory control and team leadership. Skilled in POS systems and fostering a positive work culture, I significantly improved efficiency and employee retention. My approach blends problem-solving with customer service excellence, driving tangible results. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Have worked on a many machines and motors. I have many skill and consistently learn and developing now ones.

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

NAPA Auto Parts - Genuine Parts
11.2023 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced operational risks while organizing data to forecast performance trends.

Service Technician

Greenway Lawn Care
11.2018 - 11.2023
  • Increased customer retention through exceptional communication skills and dedication to addressing concerns promptly.
  • Boosted customer satisfaction by providing timely and efficient lawn care services tailored to individual needs.
  • Maintained routine landscaping schedules to boost lawn health.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained and serviced lawn care equipment to enhance longevity.
  • Assisted in the training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
  • Developed lasting customer relationships and grew network over time.
  • Improved efficiency by effectively managing time spent on each job site while maintaining high-quality work standards.
  • Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
  • Contributed to a safe work environment by adhering to safety protocols during all lawn care activities.
  • Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
  • Supported business development by offering exceptional service that led to referrals from satisfied customers.
  • Applied fertilizer and other nutrients to lawns to promote healthy growth.
  • Safely applied fertilizers, herbicides, and pesticides according to company guidelines and industry standards to ensure environmental compliance.
  • Developed estimates and presented customers with bids for lawn care services to help with planning.
  • Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
  • Promoted company values through professional demeanor and following uniform guidelines during interactions with clients.
  • Provided education on lawn care products and services to help clients better understand ways to maintain lawns.
  • Seeded, sodded and hydroseeded lawns to provide visually appealing outdoor space.
  • Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
  • Enhanced teamwork by sharing expertise with colleagues regarding best practices in landscaping techniques.
  • Provided accurate estimates for potential clients based on their lawn care needs and preferences, contributing to a higher conversion rate.
  • Trained and supervised junior lawn care assistants to improve quality of team output.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints.
  • Diagnosed lawn and garden issues and recommended targeted solutions.
  • Streamlined operations by maintaining equipment in optimal working condition, minimizing downtime for repairs.
  • Continuously expanded knowledge of industry trends and advancements through relevant training programs or seminars.
  • Educated clients on best practices for maintaining their lawns between service visits, fostering long-term relationships.
  • Researched new lawn care products and services to provide new options to customers.
  • Maintained detailed records of services provided for each client''s property to ensure continuity of care over time.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Prepared soil for planting and sowing.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Inspected gardens for pests, weeds and diseases.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Assisted with irrigation system maintenance and repair.

Service Manager

TruGreen Lawn Care
08.2015 - 11.2018
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Reduced equipment downtime by performing regular maintenance and repairs.
  • Contributed to the development of company policies regarding safety procedures, environmental stewardship initiatives, and employee training requirements.
  • Improved customer satisfaction through consistent communication and timely completion of tasks.
  • Expanded client base through effective marketing strategies including social media outreach and referral incentives for current customers.
  • Streamlined scheduling processes, resulting in increased efficiency and productivity.
  • Increased overall efficiency by streamlining administrative processes such as invoicing, payroll, and recordkeeping.
  • Evaluated employee performance through regular feedback sessions, leading to higher work quality and increased morale.
  • Conducted regular property inspections to monitor progress on ongoing projects, promptly addressing any issues or setbacks.
  • Developed comprehensive training programs for new hires, promoting a strong knowledge base among staff members.
  • Managed a team of lawn care technicians, ensuring adherence to safety protocols and quality standards.
  • Enhanced lawn health by implementing customized fertilization and weed control programs.
  • Conducted soil testing to determine appropriate treatments and amendments for optimal growth conditions.
  • Collaborated with clients to design aesthetically pleasing landscape layouts tailored to their preferences.
  • Ensured compliance with local regulations regarding pesticide application, stormwater management, and waste disposal practices.
  • Coordinated seasonal services such as leaf removal or snow plowing based on client needs.
  • Addressed customer concerns promptly, fostering a reputation for excellent service that attracted repeat business.
  • Managed budgetary constraints while ensuring all necessary materials were available for successful project completion.
  • Maintained tools and equipment to foster safe and consistent operation.
  • Supervised team member performance to meet client deadlines and requirements.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • I have made training videos on youtube on how to pass your chemical license test.

Education

High School Diploma -

Dakota Valley High School , North Sioux City
05.2005

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision
  • Store operations
  • Stock management
  • Team Management
  • POS Systems
  • POS systems operations
  • Employee Scheduling
  • Hiring and Training
  • Staff Management
  • Issue Resolution
  • Shift Scheduling
  • Incident Reports
  • Assignment Delegation
  • Operations Oversight
  • Operations
  • Performance Evaluations
  • Team Leadership

I work on dirt bikes, 4 wheelers, min and all sorts of things with motors and electricity

I relax but building and fixing motors and anything like that I feel helps other, makes things better and make for fun times riding what I got cheap and fixed up

Timeline

Assistant Store Manager - NAPA Auto Parts - Genuine Parts
11.2023 - Current
Service Technician - Greenway Lawn Care
11.2018 - 11.2023
Service Manager - TruGreen Lawn Care
08.2015 - 11.2018
Dakota Valley High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Kasey Jorgensen